Ward Host (St Helier)

NHS; Carshalton; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established healthcare provider is seeking a dedicated ward hostess to enhance patient well-being at St Helier Hospital. This role involves delivering exceptional customer service, ensuring that patients receive their meals according to their dietary needs, and maintaining a clean and organized service area. The ideal candidate will have strong communication skills and previous customer service experience. Join a team committed to providing high-quality care to the community, with flexible working hours to accommodate a work-life balance. If you are passionate about patient care and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Previous customer-facing work experience is essential.
• Ability to follow written and verbal instructions effectively.

Responsibilities

• Provide efficient food and beverage service to patients.
• Prepare service areas and maintain high hygiene standards.

Skills

Customer Service

Effective Communication

Health & Safety Awareness

English Fluency

Education

NVQ Level 1 & 2 or equivalent

Job description

Epsom and St Helier University Hospitals NHS Trust

As a ward hostess, you will help enhance patient well-being and their experience in the hospital. Working closely with hospital staff, you will be expected to deliver a high level of customer service to patients, visitors, staff, and stakeholders.

Salary: £13.85 per hour. Please note this opportunity is NOT under Agenda for Change, and terms & conditions may vary.

Main duties of the job

Ward Host (St Helier)

Role primarily based at St Helier Hospital

• Provide efficient food and beverage service to patients on wards, ensuring that food and beverages meet patients' medical, dietary, and cultural needs.
• Prepare service areas with necessary equipment, such as crockery, serving utensils, and condiments. Responsible for food preparation and production, maintaining high hygiene standards, and ensuring food served is accessible to patients.

Shift pattern includes evenings and weekends.

About us

Epsom and St Helier University Hospitals NHS Trust offers a range of medical services to approximately 490,000 residents across southwest London and northeast Surrey. We also provide specialized services, including renal and neonatal intensive care, to a broader area covering parts of Sussex and Hampshire.

Our community is diverse, comprising urban and rural areas with varying socioeconomic levels. We aim to deliver the best possible care to all communities we serve, working alongside NHS Surrey, NHS Sutton, and Merton.

The Trust employs around 5,000 staff and is supported by over 500 volunteers.

Job responsibilities

Please refer to the attached job description and person specification for detailed information about the role and requirements. Ensure your application references these documents.

This ward host role is mainly based at St Helier Hospital. Our team members are expected to work across the trust, including Epsom and St Helier hospitals.

Having a driving license and access to a car is advantageous, but accessible via public transport as well.

Job description & responsibilities

See above for details. Please ensure your application references the attached documents.

Role mainly based at St Helier Hospital, with trust-wide work expected.

Driving license and car are advantageous but not essential.

Salary: £13.85 per hour. This opportunity is NOT under Agenda for Change, and terms & conditions may vary.

Person Specification

Qualifications and Training

• Health & Safety Awareness
• NVQ Level 1 & 2 or equivalent

Experience

• Previous customer-facing work experience
• Fluent in reading, writing, and speaking English
• Ability to understand and follow written and verbal instructions
• Effective oral and written communication skills
• Experience in a healthcare setting is preferable

Disclosure and Barring Service Check

This role is subject to checks under the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any criminal convictions.

Employer

Epsom and St Helier University Hospitals NHS Trust

Salary: £13.85 per hour (not under Agenda for Change)

Contract

Permanent

Working pattern

Part-time, flexible hours, compressed hours