Electronic Gaming Host

The Rank Group; Reading; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking casino group as an Electronic Gaming Host, where your passion for customer service and vibrant personality will create memorable experiences for guests. As the welcoming face of the electronic gaming floor, you'll engage with visitors, ensuring each moment is infused with excitement and care. This role is perfect for individuals who thrive in a dynamic environment and are eager to contribute to a team that prioritizes customer excellence. With a commitment to innovation and growth, this is an exciting opportunity to be part of a community hub that entertains and delights.

Qualifications

• Understanding of electronic gaming standards and willingness to learn.
• Experience in hospitality roles with a focus on customer service.

Responsibilities

• Create unforgettable experiences for guests on the electronic gaming floor.
• Foster a vibrant atmosphere and ensure high customer service standards.

Skills

Customer Service

Hospitality Experience

Social Skills

Team Player

Job description

Company Description

Grosvenor Casino, Reading RG2 0SN

At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play - they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain!

As we embark on an exciting period of growth, there's never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers, but our colleagues are at the heart of everything we do. It's a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.

Job Description

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers. You’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour, setting the tone for a fantastic gaming adventure for every visitor.

Qualifications

• An understanding of the overall standard of the electronic gaming offer within the unit and factors impacting its contribution to the business, along with a willingness to learn more about this product area.
• Experience of working successfully in a hospitality role.
• A positive attitude, great customer service, and social skills.
• A willingness to be a team player, ensuring high customer service standards are delivered.