Electrical Tech Support Engineer — Office-Based

Focus Resourcing; Essex; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

35,000

40,000

Pension

Private healthcare

Job summary

Focus Resourcing is seeking a Technical Support Engineer for an office-based role in the United Kingdom, with potential very occasional on-site visits. Salary £35,000–£40,000 depending on experience.

Duties include troubleshooting end-user technical product issues, supporting business clients and the public, and handling tickets via a ticketing system. Role involves remote monitoring, weekly site visits, route planning, and providing technical training.

Qualifications

• Previous experience in a technical support role.
• Electrical background ideal; metering experience a huge plus.
• Strong technical background and ability to learn products quickly.
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable.
• Confident customer service skills are essential.

Responsibilities

• Troubleshoot end-user technical product issues.
• Support business clients, electricians, installers and the general public.
• Working with a ticketing system; handle inbound and outbound support calls and emails.
• Remote monitoring to help find a solution over the telephone.
• Diary management organising weekly site visits to customers' homes and commercial sites.
• Route planning.
• Remotely diagnose product issues.
• Provide external and internal technical product training.
• Assist Head of Technical with development, writing up and implementing ISO procedures for the department.
• Assist with technical documentation - development, classification, vetting, version management, etc.

Skills

Technical support

Electrical background

Metering experience

Customer service

Diagnostics

ISO procedures

Documentation

Site visits

Route planning

Job description

Focus Resourcing is seeking a Technical Support Engineer for an office-based role in the United Kingdom, with potential very occasional on-site visits. Salary £35,000–£40,000 depending on experience.

Duties include troubleshooting end-user technical product issues, supporting business clients and the public, and handling tickets via a ticketing system. Role involves remote monitoring, weekly site visits, route planning, and providing technical training.