Electrical Engineer

Focus Resourcing; South Woodham Ferrers; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Pension

Private healthcare

Job summary

Focus Resourcing is seeking a Technical Support Engineer to join our established team in an office-based role with occasional on-site visits. You will troubleshoot end-user product issues, support business clients and the public, and manage calls and emails using a ticketing system.

The role requires a strong technical background, an electrical background is ideal, and the ability to learn products quickly.

Qualifications

• Experience in a technical support role.
• Electrical background ideal; metering experience a plus.
• Strong technical background and ability to learn products quickly.

Responsibilities

• Troubleshoot end user technical product issues.
• Support business clients, electricians, installers and the general public.
• Use a ticketing system to handle inbound/outbound calls and emails.
• Remote monitoring to diagnose solutions over the phone.
• Organise weekly site visits to customer homes and commercial sites and plan routes.
• Remotely diagnose product issues and provide training.
• Assist Head of Technical with ISO procedure development and documentation.

Skills

Technical support

Electrical background

Customer service

Job description

Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience.

Duties:

• Troubleshoot end user technical product issues
• Supporting both business clients, electricians, installers as well as the general public
• Working with a ticketing system, handling both inbound and outbound support calls and emails
• Remote monitoring to try to find a solution over the telephone
• Diary management organising weekly site visits to customers homes, and commercial sites
• Route planning
• Remotely diagnose product issues
• Provide external and internal technical product training
• Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
• Assisting with technical documentation - development, classification, vetting, version management, etc.

Benefits:

• £35,000 - £40,000
• 20 days holiday plus bank holidays
• Pension
• Private healthcare

Experience:

• Previous experience in a technical support role
• An electrical background is ideal and have any metering experience that would be a huge plus.
• Strong technical background and can learn products quickly
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
• Confident customer service skills are essential, as customer liaison will be an essential part of the role.