Technical Support Engineer

Focus Resourcing; Essex; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

35,000

40,000

Pension

Private healthcare

Job summary

Focus Resourcing is seeking a Technical Support Engineer for an office-based role in the United Kingdom, with potential very occasional on-site visits. Salary £35,000–£40,000 depending on experience.

Duties include troubleshooting end-user technical product issues, supporting business clients and the public, and handling tickets via a ticketing system. Role involves remote monitoring, weekly site visits, route planning, and providing technical training.

Qualifications

• Previous experience in a technical support role.
• Electrical background ideal; metering experience a huge plus.
• Strong technical background and ability to learn products quickly.
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable.
• Confident customer service skills are essential.

Responsibilities

• Troubleshoot end-user technical product issues.
• Support business clients, electricians, installers and the general public.
• Working with a ticketing system; handle inbound and outbound support calls and emails.
• Remote monitoring to help find a solution over the telephone.
• Diary management organising weekly site visits to customers' homes and commercial sites.
• Route planning.
• Remotely diagnose product issues.
• Provide external and internal technical product training.
• Assist Head of Technical with development, writing up and implementing ISO procedures for the department.
• Assist with technical documentation - development, classification, vetting, version management, etc.

Skills

Technical support

Electrical background

Metering experience

Customer service

Diagnostics

ISO procedures

Documentation

Site visits

Route planning

Job description

Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between 35,000 - 40,000 depending on experience.

Duties:

• Troubleshoot end user technical product issues
• Supporting both business clients, electricians, installers as well as the general public
• Working with a ticketing system, handling both inbound and outbound support calls and emails
• Remote monitoring to try to find a solution over the telephone
• Diary management organising weekly site visits to customers homes, and commercial sites
• Route planning
• Remotely diagnose product issues
• Provide external and internal technical product training
• Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
• Assisting with technical documentation - development, classification, vetting, version management, etc.

Benefits:

• 35,000 - 40,000
• 20 days holiday plus bank holidays
• Pension
• Private healthcare

Experience:

• Previous experience in a technical support role
• An electrical background is ideal and have any metering experience that would be a huge plus.
• Strong technical background and can learn products quickly
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
• Confident customer service skills are essential, as customer liaison will be an essential part of the role