Senior Tech Support Engineer — Office-Based (Mon–Fri)

Eligo Recruitment; Basingstoke; On-site; GBP 40,000 - 43,000; Full time

Job summary

Eligo Recruitment is seeking a Senior Technical Support Engineer to join an established team in Basingstoke. This predominantly office-based role provides expert support to installers, engineers and customers by telephone and email. You will diagnose faults, advise on programming and configuration, and mentor junior engineers.

The position offers Monday to Friday hours and a salary of £40,000 - £43,000. This is a high-visibility technical role for engineers looking to move off site but stay

Responsibilities

• Providing telephone and email technical support to installers, engineers and customers.
• Diagnosing faults and helping engineers resolve technical problems remotely.
• Advising on programming, installation, configuration and product selection.
• Providing guidance on replacement components and spare parts.
• Delivering technical and product training.
• Supporting Sales with technical queries and product specifications.
• Assisting with technical documentation and training materials.
• Mentoring junior Technical Support Engineers.
• Occasionally visiting customers or sites where additional technical support is required.

Job description

Eligo Recruitment is seeking a Senior Technical Support Engineer to join an established team in Basingstoke. This predominantly office-based role provides expert support to installers, engineers and customers by telephone and email. You will diagnose faults, advise on programming and configuration, and mentor junior engineers.

The position offers Monday to Friday hours and a salary of £40,000 - £43,000. This is a high-visibility technical role for engineers looking to move off site but stay