Technical Support Engineer

Espuk; Coton Farm; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Option to purchase up to 5 extra days’

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Scolmore Group is seeking a Technical Support Engineer to provide expert technical assistance across the product portfolio from our Tamworth office. You will resolve complex queries, interpret electrical drawings, and support quotation activities while maintaining high levels of customer service.

The role is office-based at Scolmore House, Tamworth, 8:30am–5:00pm, with occasional site visits. GCSE Maths & English or equivalent experience is required.

Qualifications

• Strong electrical knowledge including wiring, installation practices and electrical systems.
• Excellent written and verbal communication skills.
• Professional, customer-focused approach with service excellence.
• Ability to work as part of a team and also independently.
• Structured and well-organised with good prioritisation.
• Confident using Microsoft Office and standard workplace systems.

Responsibilities

• Respond promptly to customer enquiries by telephone and email.
• Provide clear guidance on Scolmore Group products to customers and sales teams.
• Investigate and resolve technical issues through research and troubleshooting.
• Interpret drawings and electrical schedules to produce distribution board drawings in Illustrator.
• Log technical support cases with consistent records for reporting.
• Maintain technical data, drawings, and compliance documents across products.
• Collaborate with sales and Technical teams to address customer issues.
• Attend customer sites to investigate on-site technical issues when required.

Skills

Electrical knowledge

Troubleshooting

Communication

Customer-focused

Team player

Organised

MS Office

Education

GCSE Maths & English

Tools

Adobe Illustrator

Adobe Creative Cloud

Microsoft Office

Job description

Do you have the electrical knowledge and problem-solving skills to help find the right technical solutions?

An exciting opportunity has arisen for a Technical Support Engineer to join our Technical & Quality Department. This role is responsible for providing expert technical support across the Scolmore product portfolio, helping customers and colleagues resolve technical queries while delivering exceptional service.

This is an office based role at our head office in Tamworth, working 8:30am - 5:00pm.

Key Responsibilities:

• Respond promptly and professionally to customer enquiries by telephone and email.
• Provide customers and sales teams with clear, accurate guidance on Scolmore Group products.
• Investigate and resolve technical issues through research, replication and structured troubleshooting.
• Communicate effectively with colleagues and customers across email, chat, telephone and face-to-face channels.
• Interpret schematic drawings and electrical schedules to produce populated distribution board and consumer unit drawings in Adobe Illustrator.
• Prepare accurate take-off’s and cross-specifications to support quotations for the external Sales Team.
• Translate product guidance and customer requirements into clear, tailored technical drawings.
• Accurately log technical support cases, maintaining consistent records for reporting, analysis and business needs.
• Maintain accurate, current and accessible technical data, drawings, certification and compliance documentation across Scolmore Group product ranges.
• Support the Technical Team in meeting product compliance and certification requirements.
• Work closely with local sales teams to resolve customer-specific issues and support commercial requirements.
• Prioritise urgent requests, manage competing deadlines and maintain a high standard of service.
• Attend customer sites when required to investigate and resolve on-site technical issues.
• Use email, Adobe Creative Cloud and Microsoft Office confidently to complete role requirements.
• Carry out all duties in line with the Company Health and Safety Policy and other applicable company requirements.

Skills & Experience

Essential

• Strong electrical knowledge, including a sound understanding of wiring, installation practices and electrical systems.
• Strong problem-solving skills, with the ability to understand customer requirements and identify practical solutions.
• Excellent written and verbal communication skills.
• A professional, positive and customer-focused approach, with a strong commitment to delivering excellent service.
• Ability to work effectively as part of a team, while demonstrating initiative and working independently when required.
• A structured and well-organised approach to managing work and priorities.
• Confident using Microsoft Office applications and other standard workplace systems.

Desirable

• Previous experience in a technical support role, together with extensive knowledge of low-voltage electrical accessories, including sockets, switches and distribution boards.
• Experience within the electrical, manufacturing, or construction sectors.
• Electrical qualifications or practical electrical installation experience.
• Ability to interpret technical drawings, wiring schematics, and product specifications.

Educations & Qualifications

• GCSE Maths & English or demonstrable experience

• Option to purchase up to 5 extra days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free Parking

Site Location: Scolmore House, Tamworth, B79 7UL