LED Lighting Technical Support Engineer
Proftech Talent
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Benefits offered by this job
Job summary
Proftech Talent is seeking a Technical Support Engineer in Tamworth to join the Technical & Quality team, offering expert technical guidance on LED lighting products and electrical systems. The role emphasizes solving technical problems and delivering excellent customer service.
Responsibilities include providing technical support across product portfolios, diagnosing issues, advising on suitable lighting solutions, and maintaining technical documentation.
Qualifications
- Strong fault-finding, diagnostic and problem-solving skills.
- Clear communication of technical information to diverse audiences.
- Proactive, customer-focused and solution-oriented approach to technical support.
- Ability to manage multiple priorities with accuracy and organisation.
- Experience in LED lighting, luminaires, lighting controls and related electrical systems.
Responsibilities
- Provide technical support across luminaires, lighting controls, emergency lighting and related products.
- Respond to technical enquiries by phone, email, or site visits where required.
- Diagnose and resolve product installation and performance issues.
- Guide customers through troubleshooting steps to achieve timely resolutions.
- Support internal sales teams and external customers with technical guidance.
Skills
Job description
Proftech Talent is seeking a Technical Support Engineer in Tamworth to join the Technical & Quality team, offering expert technical guidance on LED lighting products and electrical systems. The role emphasizes solving technical problems and delivering excellent customer service.
Responsibilities include providing technical support across product portfolios, diagnosing issues, advising on suitable lighting solutions, and maintaining technical documentation.
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