Elective Admissions Coordinator

CROYDON HEALTH SERVICES NHS TRUST; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Croydon Health Services NHS Trust is seeking an Elective Patient Pathway Navigator to ensure accurate RTT pathway data and timely management of waiting lists. The role supports the Endoscopy admissions team, coordinates elective admissions from referral to treatment, and improves patient experience while complying with national standards.

The post holder will train staff, monitor lists, and liaise with clinicians and admin teams across PODs to resolve booking issues and escalate concerns as

Qualifications

• Experience with RTT management best practices is beneficial.
• Excellent communication skills, proactive and able to work autonomously.
• Ability to liaise with patients, families, clinicians and administrative staff.

Responsibilities

• Monitor and validate admitted and non-admitted Patient Tracking Lists; report RTT position weekly and take proactive action to prevent breaches.
• Support admin and clerical teams and medical staff; provide RTT training on issues, outcome forms and Access Policy.
• Coordinate elective admission pathways from referral to treatment; ensure bookings align with Access Policy and national waiting time standards.
• Liaise with consultants, Cancer Services, Pathway Coordinators, endoscopy team and support services to optimise endoscopy capacity and patient experience.

Job description

Elective Patient Pathway Navigator (EPPN) is responsible for ensuring that the timeline data for patients on the waiting lists (RTT and non RTT, Planned and open referrals) is accurate and appropriately reflects the patients' current position on the pathway. The primary aim will be to ensure that the service provides an effective service for patients whilst responding to the needs of the Trust for RTT management.

The post-holder will be responsible for monitoring and validating the admitted and non-admitted Patient Tracking List, for reporting the RTT position on a weekly basis and taking proactive action to prevent individual breaches and to support the delivery of action plans to improve the RTT performance. They will support the Elective Pathways Operations Manager in the provision of support to the admin and clerical teams and medical teams, for example by training on RTT issues, outcome forms and rules around RTT management and the Trust's Access Policy. The post involves liaison with patients, parents, consultants, junior medical staff, nurses, managers and administrative staff across PODs. The post holder will therefore need to be a highly effective communicator, be pro-active and able to work fairly autonomously and to have a good knowledge of RTT management good practice.

Interview Date TBC

The post holder will work as part of the Endoscopy admissions team to provide a high-quality, patientfocused admissions and booking service. The role involves coordinating elective admission pathways from referral to treatment, ensuring patients are booked in line with Trust Access Policy and national waiting time standards.

This is a busy and varied role requiring excellent organisational skills, sustained concentration, and the ability to manage competing priorities in a frequently interrupted environment. The post holder will regularly handle sensitive and confidential information and must communicate effectively and empathetically with patients, relatives, clinicians and a wide range of internal and external stakeholders.

The Elective Admissions Coordinator will work with a degree of autonomy, using initiative and judgement to manage waiting lists, resolve booking issues and elevate concerns appropriately. Close liaison with consultants, Cancer Services, Pathway Coordinators, the endoscopy team and support services is essential to ensure efficient use of endoscopy capacity and a positive patient experience.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.