Waiting List Senior Coordinator

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an organised, proactive administrator to coordinate elective cardiothoracic admissions and optimise theatre capacity. You will support the wider team with booking queries and ensure smooth patient flow.

You will monitor pathways to meet RTT standards, verify clinical clearance including PAC outcomes, and collaborate with clinicians and operations managers to deliver efficient scheduling and accurate data tracking.

Qualifications

• Evidence of effective organisation and time management.
• Good IT skills including MS Excel and Word.
• Excellent communication and interpersonal skills.
• Educated to NVQ Level 4 or equivalent.

Responsibilities

• Coordinate and manage cardiothoracic elective admissions across pathways.
• Act as senior contact for elective booking queries and guidance.
• Monitor patient pathways for RTT compliance and delays.
• Ensure clinical clearance and PAC outcomes prior to admission.
• Collaborate with clinicians, booking teams and managers to schedule patients.
• Support data quality and validation processes for patient tracking.
• Contribute to service improvements to enhance patient flow and reduce cancellations.

Skills

Organisational skills

Time management

IT skills

MS Excel

MS Word

Communication

Interpersonal skills

Flexible to team needs

Education

NVQ Level 4 or equivalent

Tools

MS Excel

MS Word

Job description

Key Responsibilities

• Co-ordinate and manage Cardiothoracic elective admissions across designated pathways, ensuring optimal use of theatre capacity.
• Act as a senior point of contact for elective booking queries, providing guidance and support to the wider team.
• Proactively monitor patient pathways to ensure compliance with RTT standards and identify potential delays.
• Ensure all patients have appropriate clinical clearance, including PAC outcomes, prior to admission.
• Work collaboratively with clinicians, booking teams, and operational managers to deliver efficient and safe patient scheduling.
• Support validation and data quality processes to maintain accurate patient tracking systems.
• Contribute to service improvement initiatives aimed at enhancing patient flow and reducing cancellations.

Interview Details

Interview Date Tuesday 27 October 2026

Working Hours

37 Hours 30 Minutes/Week

Candidate Requirements

• You should have effective organisation and time management skills, good IT skills (MS Excel and Word), excellent communication and interpersonal skills.
• You should be educated to NVQ Level 4 or equivalent level.
• You should be enthusiastic and motivated.
• We ask that the successful candidate is flexible to the needs of the team.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

About the Service

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.