Community Clerical Officer

CROYDON HEALTH SERVICES NHS TRUST; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Croydon Health Services NHS Trust is seeking an Administrative Support Assistant to back Community Nursing Services. You will handle patient records, communications and data systems, and support workforce administration, minutes, and reports.

Work independently under supervision, liaising with patients, referrers and the multi-disciplinary team to ensure efficient, comprehensive care. Interview Date TBC.

Responsibilities

• Provide comprehensive administrative and clerical support to the Community Nursing Teams.
• Manage patient records, nursing caseloads and data systems, ensuring information is accurate and up to date.
• Handle telephone calls, emails and messages, prioritising urgent enquiries and liaising with patients, colleagues and external agencies.
• Support workforce administration, including booking agency and bank staff shifts.
• Prepare meeting documentation, take minutes and distribute reports, letters and correspondence.
• Produce reports and maintain effective filing, scanning and document management systems.
• Assist in the development and improvement of administrative processes and office systems, including the use of Excel and other digital platforms.
• Support the Cluster Matrons, Operational Manager for Rapid Response and wider team with the day-to-day operational running of the service.
• The job holder may from time to time be asked to undertake other reasonable duties.

Job description

The post holder will provide administrative support to the Community Nursing Services and act as a focal point for communication between the nursing staff, patients, referrers into the service and the multi-disciplinary team. Work independently but under the direction and guidance of the Adult Community Supervisor. He/she will work in partnership with all members of the community nursing teams to ensure that patients receive an appropriate, efficient comprehensive service.

Interview Date TBC

• Provide comprehensive administrative and clerical support to the Community Nursing Teams.
• Manage patient records, nursing caseloads and data systems, ensuring information is accurate and up to date.
• Handle telephone calls, emails and messages, prioritising urgent enquiries and liaising with patients, colleagues and external agencies.
• Support workforce administration, including booking agency and bank staff shifts.
• Prepare meeting documentation, take minutes and distribute reports, letters and correspondence.
• Produce reports and maintain effective filing, scanning and document management systems.
• Assist in the development and improvement of administrative processes and office systems, including the use of Excel and other digital platforms.
• Support the Cluster Matrons, Operational Manager for Rapid Response and wider team with the day-to-day operational running of the service.
• The job holder may from time to time be asked to undertake other reasonable duties.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Croydon University is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. We play an active role in training the clinicians of the future and works in partnership with major London universities.

If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that's making a real difference then a career at Croydon Health Services could be just what you're looking for