Pathway Coordinator

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 28,000 - 36,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust seeks a Breast Pathway Coordinator to manage patient pathways and waiting lists. You will coordinate appointments, act as a key contact for patients and clinical teams, and maintain accurate records within Trust systems.

The role emphasizes strong organisational and communication skills, attention to detail, and the ability to work both independently and as part of the multidisciplinary team to ensure timely patient progression.

Qualifications

• Experience in an NHS administrative or patient/customer care environment is valuable.
• Understanding of patient pathways, waiting-list management and RTT principles is desirable.
• Excellent organisational and communication skills with accuracy and prioritisation.

Responsibilities

• Coordinate and monitor Breast patient pathways and waiting lists.
• Book appointments and communicate appointment details to patients.
• Act as a point of contact for patients, clinical teams and other departments.
• Maintain accurate patient information on Trust systems.
• Review and validate waiting lists against targets and procedures.
• Prepare patient notes, results and information for appointments or admissions.
• Manage cancellations and queries, escalating concerns when needed.
• Provide patients with non-clinical information about appointments and booking processes.
• Collaborate with consultants and outpatient teams to ensure smooth progression of care.
• Bring urgent results or correspondence to the appropriate clinical team.

Skills

Coordination

Patient pathways

Waiting lists

Communication

IT systems

Tools

NHS IT systems

Job description

An exciting opportunity has arisen for a Breast Pathway Coordinator to join our team. We are looking for an organised, motivated and patient-focused individual who can provide an efficient and responsive administrative service supporting patients throughout their pathway of care.

Working closely with consultants, clinical teams and administrative colleagues, you will play an important role in coordinating patient pathways, managing and monitoring waiting lists, arranging appointments and ensuring that patients progress through their pathway in a timely manner. You will act as a key point of contact for patients and clinical colleagues, responding to enquiries professionally, sensitively and courteously.

The role requires excellent organisational and communication skills, a high level of accuracy and the ability to prioritise a busy workload. You will use a range of Trust IT systems to maintain accurate patient information, monitor waiting lists and support effective service delivery. You will need to work independently as well as being an effective member of the wider multidisciplinary team.

Experience of working within an NHS administrative or patient/customer care environment would be particularly valuable, together with an understanding of patient pathways, waiting-list management and Referral to Treatment (RTT) principles

• Coordinate and monitor Breast patient pathways and waiting lists.
• Book appointments and communicate appointment details to patients.
• Act as a point of contact for patients, clinical teams and other departments.
• Maintain accurate and up-to-date patient information on Trust systems.
• Review and validate waiting lists in line with relevant targets and booking procedures.
• Prepare patient notes, results and other information required for appointments or admissions.
• Manage cancellations, queries and pathway issues, escalating concerns where appropriate.
• Provide patients with non-clinical information about appointments, waiting times and booking processes.
• Work closely with consultants, outpatient teams, wards and support services to ensure the smooth progression of
• patients.
• Bring urgent results or correspondence to the attention of the appropriate clinical team.
• Work in accordance with Trust policies, patient access requirements and Referral to Treatment principles.
• Support colleagues and contribute to the effective day-to-day running of the Breast pathway service.

Closing date of applications: 19 October 2026

Interview date: 2 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.