IT Development Engineer

Isle of Wight NHS Trust

Portsmouth

On-site

GBP 28,000 - 31,000

Full time

4 days ago

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Job summary

Isle of Wight NHS Trust invites internal applicants from Portsmouth Hospitals University NHS Trust for a fixed-term IT Development engineer. The role focuses on coordinating with third-party suppliers, staff, and service desks to manage endpoint devices and retirement of IT equipment, with emphasis on first-line digital service desk support.

The post requires knowledge of current technology, cost-effective sourcing, and adherence to NHS IT processes. Travel between sites may be required.

Qualifications

Relevant experience in relation to the job description.
IT literate with practical experience of Windows software (Word, Excel, etc.).
Incident and problem management skills within an IT environment.
Understanding of NHS data standards and NHS data items.
Understanding of equality and diversity issues and how this affects patients, visitors and staff.
Good interpersonal and explanatory skills with IT users of varying ability.
Good verbal and written communication skills.
Competent with Microsoft Windows and MS Office collaboration software.
Ability to set clear priorities amid conflicting demands and deadlines.
Excellent customer-friendly telephone manner.
Advanced keyboard skills.

Responsibilities

Form part of the IT Incident and Service Request processes and handle queries and incidents.
Provide first and second-line support, managing tickets through to resolution.
Keep up to date with service level agreements and processes to ensure efficient delivery.
Ensure IT equipment for installation is prepared and tested per IT standards.
Ensure deliveries of computer equipment are content accurate and in good condition.
Provide start-up training to new users and raise awareness of IT policies.
Contribute to IT development projects to meet timelines and budgets.
Assist with deployments and desktop hardware/software replacement programmes.

Skills

Windows OS

Incident management

NHS data standards

Communication

Customer service

MS Word/Excel

IT security

Prioritisation

Telephone manner

Calm under pressure

MS Office collaboration

Job description

Job summary

This vacancy is only open for applications for internal applicants from Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust

NHS Band 4 Salary: £28,392 - £31,157 per annum

Hours Per Week: Full time 37.5 hrs

Contract Type: Temporary for 18 months

Main duties of the job

An opportunity has arisen to recruit a fixed term engineer to join our Digital team in the role of IT Development engineer.

The ideal candidate must be able to work independently and follow the standard operating procedures for the role.

This roles primary tasks are to establish working relationship with third party suppliers and Trust staff in the ordering, processing and installation of endpoint IT equipment and the management of equipment being retired. The role requires previous experience of Digital Service Desk 1st line support. This ensures relevant Digital processes are understood. A knowledge of current technology and the ability to identify and source Digital equipment to meet the needs of the organisation in a cost effective and supportable manner

Secondary tasks include:

Providing cover for the Digital Service Desk where required
Supports Computer room operations, carrying out daily check of data centres and back tape changes where required.
The successful candidate should be able to demonstrate an understanding of Software licensing especially Microsoft and Adobe
WEEE regulations in relation to IT Hardware disposal

About us

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

Job description

Job responsibilities

Forming part of the IT Incident and Service Request processes, dealing with all types of queries, requests for service and incidents, ensuring a consistent approach is taken and the customer receives an efficient and responsive service.

Provide first and second-line support service, managing tickets as required, through to resolution, ensuring all necessary information is captured and recorded to facilitate resolution of reported incidents to agreed service level agreements.

Keep up to date with new service level agreements and processes to maintain a consistent, effective, and efficient service delivery to service users.

Ensure IT equipment for installation is prepared and testing in accordance with IT standards and end user requirements.

Ensure deliveries of computer equipment are correct in content and in an acceptable condition.

Provide start up training to new users, raising awareness amongst end users of the current IT policies and procedures.

Contribute to the implementation of specific elements within approved IT development projects to meet timescale and budgetary targets.

Assist with operational developments, deployments, desktop hardware/ software replacement programmes.

A full UK driving license for manual vehicles is essential any applicant not meeting this criteria will not be considered. The Trust operates two vans for the transport of equipment.

For full job details and person specifications please refer to attached Job Description.