IT Development Engineer

Portsmouth Hospitals University NHS Trust; Portsmouth; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

On-site nursery

Wellness centre with gym & pool

Staff networks (LGBTQ, Race Equality,

DisAbility networks

Job summary

Portsmouth Hospitals University NHS Trust is recruiting an IT Development Engineer to join our Digital team on a fixed-term basis. The role involves end-user computing, incident handling, and collaboration with third-party suppliers to install and retire endpoint IT equipment.

The successful candidate will have NHS IT experience, Windows/MS Office skills, and familiarity with IT security and licensing considerations. A UK driving license is essential.

Qualifications

• Experience with Windows software and MS Office.
• Understanding NHS data standards and NHS data items.
• IT literate with basic IT security awareness.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide first and second-line IT support and manage tickets to resolution.
• Support Digital Service Desk and computer room operations as needed.
• Prepare IT equipment for installation and testing per standards.
• Assist with deployments and hardware/software replacement programs.

Skills

Windows OS

MS Office

NHS data standards

IT security awareness

Customer service

ITIL Foundation

Education

ITIL Foundation Certificate

Tools

Microsoft Windows

MS Office Suite

Job description

• Weekly Hours / Programmed Activities: 37.5
• Salary Band: Band 4
• Staff Group: Administrative and Clerical
• Contract Type: Temporary
• Job Area: Admin and Corporate

Company Description

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

Job Description

This vacancy is only open for applications for internal applicants from Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust

NHS Band 4 Salary:£28,392 -£31,157 per annum

Hours Per Week: Full time 37.5 hrs

Contract Type: Temporary for 18 months

An opportunity has arisen to recruit a fixed term engineer to join our Digital team in the role of IT Development engineer.

The ideal candidate must be able to work independently and follow the standard operating procedures for the role.

This roles primary tasks are to establish working relationship with third party suppliers and Trust staff in the ordering, processing and installation of endpoint IT equipment and the management of equipment being retired. The role requires previous experience of Digital Service Desk 1st line support. This ensures relevant Digital processes are understood. A knowledge of current technology and the ability to identify and source Digital equipment to meet the needs of the organisation in a cost effective and supportable manner

Secondary tasks include:

• Providing cover for the Digital Service Desk where required
• Supports Computer room operations, carrying out daily check of data centres and back tape changes where required.
• The successful candidate should be able to demonstrate anunderstanding of Software licensing especially Microsoft and Adobe
• WEEE regulations in relation to IT Hardware disposal

Specific Core Functions

• Forming part of the IT Incident and Service Request processes, dealing with all types of queries, requests for service and incidents, ensuring a consistent approach is taken and the customer receives an efficient and responsive service.
• Provide first and second-line support service, managing tickets as required, through to resolution, ensuring all necessary information is captured and recorded to facilitate resolution of reported incidents to agreed service level agreements.
• Keep up to date with new service level agreements and processes to maintain a consistent, effective, and efficient service delivery to service users.
• Ensure IT equipment for installation is prepared and testing in accordance with IT standards and end user requirements.
• Ensure deliveries of computer equipment are correct in content and in an acceptable condition.
• Provide start up training to new users, raising awareness amongst end users of the current IT policies and procedures.
• Contribute to the implementation of specific elements within approved IT development projects to meet timescale and budgetary targets.
• Assist with operational developments, deployments, desktop hardware/ software replacement programmes.

A full UK driving license for manual vehicles is essential any applicant not meeting this criteria will not be considered. The Trust operates two vans for the transport of equipment.

For full job details and person specifications please refer to enclosed job description.

Qualifications

• Relevant experience in relation to the job description
• IT Literate and practical experience of Windows software, e.g. Word, Excel, etc.
• Application incident and problem management skills Understanding of NHS data standards and NHS data items.
• Understanding of equality and diversity issues and how this affects patients, visitors and staff.
• Good interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to IT illiterate.
• Good verbal / written communication skills, with the ability to present to small groups.
• Computer Literate and competent with Microsoft Windows and MS Office collaboration software.
• Ability to set clear and appropriate priorities, with the ability to deal with conflicting demands, unpredictable work pattern, and multiple deadlines.
• Excellent customer friendly telephone manner
• Advanced keyboards skills
• Ability to remain calm when dealing with difficult users
• Practical understanding of NHS IT Security issues.
• ITIL Foundation Certificate.
• Knowledge of supporting clinical applications within a healthcare setting.
• Experience of working within an NHS Digitalenvironment

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.