Band 3 - Library and Knowledge Services Assistant, Corporate

West Hertfordshire Hospitals NHS Trust; Watford; Sur place; GBP 23 000 - 27 000; Plein temps

Résumé du poste

West Hertfordshire Teaching Hospitals NHS Trust is seeking a Band 3 Library and Knowledge Services Assistant for the Watford General Hospital Library. The role supports NHS staff by locating and supplying information for decision-making, education, research and development, and provides essential library administration.

The position is based at Watford General with occasional support at St Albans City Hospital; working hours are Monday to Friday, 9am–5pm.

Qualifications

• Experience at an enquiries desk in a library or information service.
• Good ICT skills and ability to troubleshoot
• Ability to manage workload and prioritise tasks during busy periods

Responsabilités

• Operate enquiries desk to help NHS staff find relevant information.
• Search multiple databases and systems to locate publications and supply them.
• Process new library registrations and track overdue items.
• Shelve books and keep collections tidy and catalogued.
• Promote library services and create promotional content.

Connaissances

Customer service

ICT knowledge

Problem-solving

Communication

Teamwork

Adaptability

Initiative

Formation

Level 3 Library and Information Archive Services Assistant apprenticeship

Outils

Library cataloguing system

Databases

Description du poste

Band 3 - Library and Knowledge Services Assistant, Corporate

A Vacancy at West Hertfordshire Teaching Hospitals NHS Trust.

This role provides NHS staff with access to the information needed for their decision-making, education, research and development. It involves identifying a person’s information needs, locating the required information, and supplying it in the most relevant format available.

The position will also provide a core role in supporting many of the administrative processes involved in a functioning library.

This work will take place within the library at Watford General Hospital, with occasional support to the department’s other library on the St Albans City Hospital site. Working hours are Monday-Friday 9am-5pm.

Successful applicants without a level 3 Library and Information Archive Services Assistant apprenticeship or equivalent qualification would be expected to complete the course after starting, funded by the Trust.

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Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.

The main duties of the role relate to operating an enquiries desk to help NHS staff find the most relevant information, resource or service that meets their needs.

This will involve searching in a variety of databases, systems and schemes for a required book or article, before acquiring a copy of the publication and getting it to the person requesting it.

The role will also provide much of the administrative support necessary to meet the demands of the department, such a processing new registration applications to the library system, or keeping track and notifying someone when they are late returning their book.

A good understanding of ICT will be needed, as well as troubleshooting and problem-solving skills, creativity, attention to detail, being flexible in a team, open to adaptation and change, able to show initiative on own development, manage distractions, prioritise appropriately during variable workloads, good customer service skills and the confidence to be a clear communicator.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking

If you have a disability or long-term health condition and require support or guidance please [e-mail]

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

This role is responsible for searching and supplying requested publications to NHS staff, and to operate an enquiries desk to assist in enabling them to access the information they need. This can often involve training library users in how to use the information resources available.

The position features classification and cataloguing of new books to the library system, as well as shelving books and keeping the collections tidy.

There will be administrative responsibilities, such as processing new membership registrations, sending reminders to return overdue books, and recording usage data of library services.

This role also includes duties surrounding the promotion of the library services, and creating promotional content.

Good working relationships will be needed with the rest of the Library and Knowledge Services Team, as well as the other educational departments, such as Medical Education, Learning and Development and Simulation.