EL / PL Liability Claims Handler

Davies Group; Sandford Hill; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension plan

Wellbeing programme

25 days holiday

Flexible working

Job summary

Davies Group is seeking an experienced Liability Claims Handler to join our Casualty team in Stoke. You will deliver a high-quality claims service for EL/PL/Products claims, from cradle to grave, in line with insurer philosophy and internal SLAs.

You will establish cover, record and investigate claims, decide liability, and negotiate settlements while maintaining timely compliance and strong client relationships across insurers.

Qualifications

• This role requires experience handling injury claims in an insurance or legal setting.
• Strong communication and customer service abilities are essential.
• Ability to work in a team and adapt to changing priorities.

Responsibilities

• Establish if cover is in place for the claim.
• Record all claims on the digital claims handling system.
• Investigate liability claims from desk or via loss adjusters.
• Make the liability decision and negotiate settlements.
• Ensure compliance with legal timescales and client SLAs.
• Build relationships with external clients and stakeholders.

Skills

Liability claims

Investigation

Negotiation

Insurance knowledge

Job description

Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer's claims handling philosophy.
The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer, handling EL/PL/Products claims from the cradle to the grave ensuring claims are handled on a proactive basis in accordance with the insurers claims handling philosophy.

What will your day look like:

• To establish if cover is in place for the claim.
• To record all claims on the digital claims handling system.
• To investigate all liability claims either from the desk or by instructing loss adjusters.
• To make the decision on liability.
• To negotiate settlement of the claim.
• To ensure compliance with all legal timescales and client SLA's.
• To build relationships with external clients and stakeholders.
• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal

Knowledge and Abilities:

This role would suit candidates who have experience in handling any type of injury claims and have experience of working in an insurance and/or legal environment would be expected
Other desirable attributes include:

• Good communications skills at all levels
• Excellent customer service.
• The ability to work as part of a team.
• Must be able demonstrate adaptability and flexibility.
• Good planning and organisational skills.
• Good IT skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan