Claims Handler - EL & PL

Confidential; West Kirby; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (increases)

Family Private Medical Insurance (Bupa

Simply Health Care Cash Plan

WeCare 24/7 GP, mental health support

Death in Service

PHI/Income Protection

Pension 5% Employee / 3% Employer

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discounts on Merlin Attractions

Discounts at local retail outlets

Job summary

Confidential seeks a skilled Claims Handler to manage PL & EL claims up to £30,000, spanning personal injury, product liability and property damage from inception to settlement pre litigation.

You will pro-actively manage a diverse caseload, maintain data accuracy on our system, and ensure adherence to client SLAs while delivering high-quality service and productive outcomes.

Qualifications

• Casualty claims handling experience is required.
• Experience dealing with quantum up to £25k is desirable.
• Excellent attention to detail and accuracy.
• Strong communication and negotiation skills.
• Able to work independently and as part of a team.
• Supervisory experience is desirable.
• Proactive, client-focused approach to claims handling.

Responsibilities

• Proactively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims.
• Maintain accurate data on the case management system.
• Comply with client SLAs and service standards.
• Ensure high-quality service and productivity levels.
• Allocate new claims and determine strategies.
• Carry out supervisory tasks appropriate to level.
• Assist with training and mentoring team members.
• Take on additional tasks from the Team Leader as needed.
• Attend client review meetings and contribute to client projects.
• Build and maintain excellent client relationships.

Skills

Casualty claims

Negotiation

Attention to detail

Client service

Team leadership

Organisational skills

Communication

Job description

The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Responsibilities

• To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA's
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring team members
• Undertake appropriate additional tasks provided by the Team Leader
• Attend Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Clients

Skills, Knowledge and Expertise

• Minimum 2 years casualty claims handling experience
• Experience dealing with quantum up to £25k
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Supervisory experience is desirable
• Excellent client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness CoverPHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

after successfully completing probation