Senior Claims Handler EL/PL

Davies Group; Stafford; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Reward platform discounts

25 days holiday (plus up to 5 extra)

Development and professional qualificai

Davies Innovation Lab

Flexible working

Life assurance x4

Pension 5% employee and 5% employer

Employee wellbeing & discounts

Job summary

Davies Group in the United Kingdom is seeking a knowledgeable liability claims handler to join our claims team. You will manage the end-to-end process from recording to settlement, focusing on claims often exceeding the fast track limit, and work with insurers to uphold our service standards.

You will establish cover, investigate, decide liability, negotiate settlements, and ensure adherence to timescales and SLAs. The role values teamwork, clear communication, and a proactive approach.

Qualifications

• Experience handling liability claims and common injury types.
• Strong knowledge of insurance processes and legal timing
• Ability to negotiate settlements within defined limits

Responsibilities

• Establish cover for claims and record them on the claims system.
• Investigate liability claims from desk or with loss adjusters.
• Make liability decisions and negotiate settlements.
• Ensure compliance with legal timescales and SLAs.
• Build relationships with clients and stakeholders.

Skills

Communication skills

Customer service

Team player

Workload management

Adaptability

Planning skills

IT skills

Insurance experience

Tools

Claims system

Job description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform - discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer and handle claims from the cradle to the grave. To ensure claims are handled on a proactive basis in accordance with the insurers claims handling philosophy. The case load will include primarily claims in excess of the fast track limit of £25000.00

What will your day look like:

• To establish if cover is in place for the claim.
• To record all claims on the digital claims handling system.
• To investigate all liability claims either from the desk or by instructing loss adjusters.
• To make the decision on liability.
• To negotiate settlement of the claim.
• To ensure compliance with all legal timescales and client SLA's.
• To build relationships with external clients and stakeholders.
• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal.
• Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions
• To authorise payments to defined limits
• Act as a mentor and coach to junior colleagues

Knowledge and Abilities:

• Good communications skills at all levels.
• Excellent customer service.
• The ability to work as part of a team.
• To take responsibility for your own workload.
• Must be able demonstrate adaptability and flexibility.
• Good planning and organisational skills.
• Good IT skills
• This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan