Claims Handler - EL & PL

Keoghs LLP; Liverpool; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday (increases with length

Family Cover Private Medical Insurance

Private health and wellbeing schemes

Pension Contribution

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Discounts at local outlets

Job summary

Keoghs LLP currently seeks a claims handler to manage a caseload of Public Liability, Employers Liability, Product Liability and Property Damage claims from inception to settlement. The role focuses on accuracy, SLA compliance and proactive strategy allocation within a collaborative team.

You will handle data entry on the case management system, engage in client reviews, and mentor junior staff while maintaining high service standards and productivity.

Qualifications

• Minimum 2 years casualty claims handling experience.
• Experience dealing with quantum up to £25k.
• Excellent attention to detail.
• Strong communication and negotiation skills.
• Strong organisational skills.
• Supervisory experience is desirable.
• Excellent client care and customer service skills.
• Ability to manage own volume workload via task management.
• Ability to work as a team and independently.

Responsibilities

• To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA's
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring team members
• Undertake appropriate additional tasks provided by the Team Leader
• Attend Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Clients

Skills

Casualty claims handling

Quantum up to £25k

Attention to detail

Communication skills

Negotiation skills

Organisational skills

Supervisory experience

Client care

Task management

Teamwork & independence

Job description

The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Responsibilities

• To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA's
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring team members
• Undertake appropriate additional tasks provided by the Team Leader
• Attend Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Clients

Skills, Knowledge and Expertise

• Minimum 2 years casualty claims handling experience
• Experience dealing with quantum up to £25k
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Supervisory experience is desirable
• Excellent client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

after successfully completing probation