Claims Handler – EL & PL

Davies; Liverpool; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Davies Incentive Plan

Holiday entitlement

Private Medical Insurance

Wellbeing programme

Pension scheme

Cycle to Work

Tech scheme

Job summary

Davies in Liverpool is seeking a Claims Handler to manage a caseload of EL and PL claims from inception to settlement, up to a £30,000 reserve. Permanent, full-time role based in Liverpool.

The role requires handling Civil liability claims including personal injury, with strong data management, client liaison, and supervisory tasks as part of a team. Excellent organisational and negotiation skills are essential.

Qualifications

• Casualty claims handling experience.
• Experience with quantum up to £25k.
• Excellent attention to detail and client care.
• Strong communication and negotiation skills.
• Strong organisational skills.
• Supervisory experience is desirable.
• Ability to manage own workload and meet SLAs.
• Ability to work in a team and independently.

Responsibilities

• Pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims.
• Maintain accurate data on case management system.
• Comply with client SLAs.
• Maintain high quality service and productivity levels.
• Allocate new claims and set strategies.
• Carry out supervisory tasks appropriate to level.
• Assist with training and mentoring team members.
• Attend client review meetings and assist with project work.
• Build and maintain relationships with clients.

Skills

Casualty claims handling

Quantum up to £25k

Attention to detail

Communication skills

Negotiation skills

Organisational skills

Supervisory experience

Client care

Independent & team working

Job description

Claims Handler – EL & PL

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Description

The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Responsibilities

• To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring team members
• Undertake appropriate additional tasks provided by the Team Leader
• Attend Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Clients

Skills, Knowledge and Expertise

• Minimum 2 years casualty claims handling experience
• Experience dealing with quantum up to £25k
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Supervisory experience is desirable
• Excellent client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation