EL/PL File Handler

Keoghs; Liverpool; Presencial; GBP 30.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Davies Incentive Plan

25 days holiday per year (plus buy/sac

Simply Health Care Cash Plan

WeCare – 24/7 online GP and wellbeing

Death In Service

Pension Contribution 5% Employee / 3%

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Descripción de la vacante

Keoghs in Liverpool is seeking a skilled claims handler to manage a diverse caseload of Public Liability, Employers Liability, Product Liability and Property Damage claims from inception to settlement pre litigation.

You will work to SLAs, maintain data integrity in our case management system, and mentor junior team members while building strong client relationships. The role requires attention to detail and excellent negotiation and communication skills.

Formación

• Minimum of 5 years claims handling experience.
• Experience dealing with quantum up to £50k.
• Significant experience dealing with complex liability and quantum issues.
• Excellent attention to detail.
• Strong communication and negotiation skills.
• Effectively prioritises workload.
• Experience providing training or mentoring and supervising.
• Strong client relationship skills.

Responsabilidades

• Pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability and Property Damage claims.
• Maintain accurate data on case management system.
• Comply with set client SLAs.
• Ensure quality service standards and productivity levels are maintained.
• Allocate new claims and set strategies.
• Carry out supervisory tasks appropriate to level.
• Assist with training and mentoring team members.
• Undertake additional tasks provided by the Team Leader.
• Attend client review meetings and assist with client project work.
• Build and maintain excellent relationships with clients.

Conocimientos

Claims handling

Negotiation

Communication

Attention to detail

Time management

Mentoring

Client relationships

Herramientas

Case management system

Descripción del empleo

Description

The claims handler CH4 will be responsible for managing a caseload of Public / Employers Liability claims between the value of £30,000 - £50,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Department: Legal

Location: Liverpool

Key Accountabilities

• To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring team members
• Undertake appropriate additional tasks provided by the Team Leader
• Attend Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Clients

Experience, Skills and Qualifications

• Minimum 5 years claims handling experience
• Experience dealing with quantum up to £50k
• Significant experience dealing with complex liability and quantum issues
• Excellent attention to detail
• Strong communication and negotiation skills
• Effectively prioritises workload
• Experience providing training or mentoring and supervising
• Strong Client relationship skills

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*

*after successfully completing probation