Specialist Pre Litigated File Handler

Keoghs; Liverpool; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (increases)

Private medical insurance (Bupa)

Job summary

Keoghs in Liverpool seeks an experienced file handler to manage a pre-litigation caseload of specialist casualty claims, including public and product liability. The role involves strategic allocation, data integrity in the case management system, and ensuring client SLA adherence.

You will work with complex liability and quantum issues, requiring excellent negotiation, attention to detail, and mentoring abilities to support the team and client projects.

Qualifications

• Minimum 5 years claims handling and casualty experience.
• Experience dealing with quantum up to £100k.
• Significant experience dealing with specialist claims with complex liability and quantum issues.
• Excellent attention to detail.
• Strong communication and negotiation skills.
• Effectively prioritises workload.
• Experience providing training or mentoring and supervising.

Responsibilities

• To pro-actively manage a caseload of specialist casualty claims.
• Specialist criteria may include, among others, fatalities and serious injuries, GDPR, defamation and PR sensitive claims, multi-defendant claims, policy coverage issues.
• Maintain accurate data on the relevant case management system.
• Comply with set client SLAs and ensure quality service standards.
• Allocate new claims and set strategies; carry out supervisory tasks.
• Assist with training and mentoring team members.
• Attend client review meetings and assist with client project work where applicable.

Skills

Casualty claims

Negotiation

Attention to detail

Communication

Mentoring

Prioritisation

Job description

Description

The file handler will be responsible for managing a pre litigated caseload of specialist casualty claims up to a reserve value of £200,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Department: Claims Management

Location: Liverpool

Key Responsibilities

• To pro-actively manage a caseload of specialist casualty claims involving Public Liability, Employers Liability, Product Liability & Property Damage claims


• Specialist criteria may include but is not limited to:
  
  
  
  • Fatalities and serious injuries
  
  
  • GDPR, defamation and PR sensitive claims
  
  
  • Multi Defendant claims
  
  
  • Policy coverage issues
  
  
  • Any claims as agreed with the client
  
  
  
  


• Maintain accurate data on relevant case management system


• Comply with set client SLA’s


• Ensure quality service standards and productivity levels are maintained to a high standard


• Allocate new claims and set strategies


• Carry out supervisory tasks appropriate to level


• Assist with training and mentoring team members


• Undertake appropriate additional tasks provided by the Team Leader


• Attend Client review meetings and assist with client project work where applicable

Skills, Knowledge and Expertise

• Minimum 5 years claims handling and casualty experience


• Experience dealing with quantum up to £100k


• Significant experience dealing with specialist claims with complex liability and quantum issues


• Excellent attention to detail


• Strong communication and negotiation skills


• Effectively prioritises workload


• Experience providing training or mentoring and supervising

Benefits

• Davies Incentive Plan


• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)


• Family Cover Private Medical Insurance (Bupa)


• Simply Health Care Cash Plan


• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing


• Death in Service


• Critical Illness Cover


• PHI/Income Protection (Private health insurance)


• Pension Contribution based 5% Employee / 3% Employer


• Employee Resource Groups


• Employee Volunteering Programme


• Cycle to Work Scheme*


• Tech Scheme*


• Season Ticket Loan*


• Gym Flex*


• Access to Online Discount Sites


• Discounted Gourmet Society Membership


• Discounted Tickets for Merlin Attractions nationwide


• Discounts at local retail outlets

* after successfully completing probation