Front Office Team Member

TN United Kingdom; Basildon; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a dynamic hotel team as a Front Office Team Member, where you'll be the first point of contact for guests, delivering exceptional service and creating memorable experiences. This role offers opportunities for professional growth in a fast-paced, supportive environment. Enjoy employee discounts, access to wellness programs, and a vibrant team culture. Contribute to a welcoming atmosphere at a leading hotel, ensuring guests feel valued and cared for during their stay. If you have a passion for hospitality and excellent customer service skills, this is the perfect opportunity for you.

Benefits

Employee Discounts on Hotel Rates

Shopping Discounts

Eye Care

Free Legal & Money Advice

Counseling Sessions

Cycle to Work Scheme

Wellbeing Tips and Support

Free Meals on Duty

Free Parking

Team Reward & Recognition

Qualifications

• Previous experience in a customer-facing role, ideally in hospitality.
• Strong communication and interpersonal skills with a friendly personality.

Responsibilities

• Provide outstanding customer service during check-in and check-out.
• Address guest requests and concerns promptly for their satisfaction.
• Assist with administrative tasks like billing and record-keeping.

Skills

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Computer Systems Familiarity

Tools

Reservation Systems

Property Management Systems

Job description

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Are you a highly motivated, customer-focused individual ready to make a difference? We're looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.

What You'll Do:

• Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
• Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
• Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
• Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
• Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.

Why Join Us:

• Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
• Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
• Growth Opportunities: Be part of a team that encourages professional development and career growth.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Hotel

The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes.

We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality.

The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes1.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.