Service Coordinator

TN United Kingdom; Paisley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturing organisation is seeking a Service Coordinator to provide administrative support and coordinate service operations. The role involves responding to customer inquiries, scheduling technicians, and performing general administrative duties. Join a vibrant team that values diversity and inclusion, and make a positive impact on customer experiences.

Benefits

Supportive team environment

Vibrant workplace culture

Qualifications

• Previous experience in a varied administrative role in a busy environment.
• Proficiency in MS Excel, Word, and Outlook.
• Ability to thrive in a fast-paced environment and meet tight deadlines.

Responsibilities

• Respond to customer support calls and log new service calls.
• Coordinate with technicians for onsite service works.
• Schedule service technicians to meet customer requirements.

Skills

Customer Focus

Communication

Teamwork

Organisational Skills

Tools

MS Excel

MS Word

MS Outlook

Job description

Are you looking for an exciting opportunity to showcase your administrative skills in a busy and dynamic environment? Our client, a leading organisation in the manufacturing industry, is seeking a highly organised and customer-focused Service Coordinator to join their team. In this role, you will:

• Provide essential support by responding to customer support calls.
• Coordinate with a team of regionally based technicians to ensure the smooth completion of onsite service works.
• Log new service calls and liaise with customers.
• Allocate and schedule service technicians to meet customer requirements.
• Perform general administrative duties to support the Service department.

What our client is looking for:

• Previous experience in a varied administrative role in a busy environment.
• Scheduling experience is desirable but not essential.
• Proficiency in MS Excel, Word, and Outlook.
• A professional and courteous telephone manner, with an ability to build strong relationships.
• Excellent communication and team working skills.
• The ability to thrive in a fast-paced environment and meet tight deadlines.
• Highly organised with the ability to prioritise workloads.

What you can expect from our client:

• A supportive and collaborative team environment.
• A vibrant workplace culture that values diversity and inclusion.

If you are a proactive and customer-focused individual with a passion for providing exceptional service, our client would love to hear from you! Join their team as a Service Coordinator and make a positive impact on their customer's experience. Apply now by submitting your CV.

Office Angels is an employment agency and an equal opportunities employer. We are committed to diversity and inclusion, respecting and valuing people of all backgrounds. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and as an employment business for temporary workers. We are an Equal Opportunities Employer.