Operations Administrator

YOPA; Hinckley; Remote; GBP 22,000 - 27,000; Full time

Job summary

Yopa is seeking an Operations Administrator to enhance operational processes for Agents and Stakeholders. The role involves onboarding, compliance monitoring, database management, and supporting finance tasks, requiring strong communication and organizational skills. The position offers a salary of up to £26,500 per annum and includes remote work with occasional UK travel.

Benefits

Training and development opportunities

Service discounts for you, family, and friends

Sickness and mental health support

Refer-a-friend bonus scheme

Wellbeing discounts across various categories

Generous holiday allowance

Performance bonuses

Company social events

Qualifications

• Experience in Operations and Administration.
• Strong written and verbal communication skills.
• Excellent IT skills and adaptability to new technologies.

Responsibilities

• Assist with onboarding and offboarding of Agents.
• Conduct audits and monitor Agent compliance.
• Manage and update databases for data accuracy.

Skills

Communication

IT skills

Organization

Problem-solving

Teamwork

Job description

Yopa's Purpose and Values

Yopa aims to become the Estate Agent of choice by proudly and sustainably delivering exceptional service to our customers, local communities, and colleagues.

We offer a bespoke, high-end experience enhanced by innovative, market-leading technology that allows customers to track their property journey in real time. Our professional, dedicated local estate agents further enrich our service.

Our success is built on our culture and shared values: Care Deeply, Do the Right Thing, Execute with Excellence, and Be Frank and Fearless.

Core Operations

As part of Yopa's Core Operations, our mission is to support and ensure efficient business operation, meet customer and stakeholder demands, identify root causes of issues, unlock operational efficiencies, improve processes, and maintain strong controls.

The Role

We seek an Operations Administrator to support our operational processes for Agents and Stakeholders. Responsibilities include, but are not limited to:

1. Assist with onboarding and offboarding of Agents, including issuing contracts and verifying compliance requirements.
2. Conduct audits and monitor Agent compliance with registrations, insurance, and The Property Ombudsman standards.
3. Manage and update databases, ensuring data accuracy.
4. Support finance tasks such as processing payments and tracking outstanding balances.
5. Collaborate with the Operations team and other stakeholders to provide support.
6. Communicate with third-party partners to ensure service levels are met.
7. Analyze operational performance and identify opportunities for improvement.
8. Provide administrative support to other departments or projects as needed.
9. Perform additional duties as assigned.

About You

To succeed as an Operations Administrator, you should have:

• Experience in Operations and Administration
• Strong written and verbal communication skills
• Excellent IT skills and adaptability to new technologies
• Ability to oversee daily operations efficiently
• High organization, attention to detail, and reliability
• Agility, multitasking ability, and practical problem-solving skills
• A strong interest in supporting people and the business
• Teamwork skills and the ability to build trust-based relationships
• Excellent communication skills for clear and effective escalation of issues
• Self-motivation, quick learning, curiosity, and adaptability
• A shared commitment to Yopa's values: Care Deeply, Do the Right Thing, Execute with Excellence, and Be Frank and Fearless

Life at Yopa

• Training and development opportunities
• Service discounts for you, family, and friends
• Sickness and mental health support
• Refer-a-friend bonus scheme
• Wellbeing discounts across various categories
• Generous holiday allowance
• Performance bonuses
• Company social events

Additional Details

Salary: Up to £26,500 per annum

Location: Remote, with occasional travel within the UK for team events and training.