Customer Operations Administrator - Remote

learndirect Limited; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the e-learning sector is seeking a Customer Operations Administrator to join their remote team. This role involves providing frontline support and account management for ClickHSE services, ensuring a smooth user experience. The successful candidate will handle support queries, manage user accounts, and perform administrative tasks such as invoicing. The position offers opportunities for career development and a competitive benefits package.

Benefits

Opportunity to undertake funded courses

Competitive holiday allowance and benefits

Inclusive culture and career development

Qualifications

• Experience in customer support or account management is required.
• Familiarity with CRM and LMS systems is essential.
• Strong communication and IT skills are necessary.

Responsibilities

• Handle support calls and emails regarding account issues.
• Set up web orders and user accounts.
• Manage account communications and updates.

Skills

Customer support

Account management

Communication

IT skills

Education

GCSEs or equivalent in English and Maths

Tools

CRM systems

LMS systems

Sage

Job description

Customer Operations Administrator - Remote

Join to apply for the Customer Operations Administrator - Remote role at learndirect Limited.

This position involves providing frontline support and account management for ClickHSE services, ensuring a smooth user experience through handling support queries, user account setup, and license management. The role also includes administrative tasks such as invoicing and updating user information.

Key Responsibilities

• Handle support calls and emails regarding account issues and web orders.
• Set up web orders, user accounts, and assign courses.
• Reset passwords and update certificate details.
• Support user training and troubleshooting.
• Manage account communications and updates.

Qualifications

• Experience in customer support or account management.
• Familiarity with CRM and LMS systems.
• Strong communication and IT skills.
• GCSEs or equivalent in English and Maths.

Desirable Skills

• Experience in e-learning or training sectors.
• Knowledge of Sage or similar software.

Why Join Us?

• Opportunity to undertake funded courses.
• Competitive holiday allowance and benefits.
• Inclusive culture and career development.

We are an equal opportunity employer committed to diversity and inclusion.