Operations Administrator Sales Support · Watford ·

YOPA Property Limited; Hinckley; Remote; GBP 22,000 - 27,000; Full time

Job summary

Yopa Property Limited is seeking an Operations Administrator to enhance operational processes for Agents and Stakeholders. This role involves onboarding agents, managing compliance, and supporting finance tasks. The ideal candidate will possess strong organizational skills and a keen attention to detail, contributing to a dynamic team environment.

Benefits

Dedicated training and development

Service discounts for family and friends

Sickness and mental health support

Refer-a-friend bonus scheme

Wellbeing discounts

Generous holiday allowance

Performance bonuses

Company social events

Qualifications

• Experience in Operations and Administration.
• Strong written and verbal communication skills.
• Excellent IT skills and ability to learn new systems quickly.

Responsibilities

• Assist with onboarding and offboarding of Agents.
• Conduct audits and monitor Agents' business compliance.
• Manage and update databases and records.

Skills

Communication

Problem Solving

Organization

IT Skills

Job description

Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other.

We pride ourselves on offering a bespoke, high-end experience, enhanced by our innovative, market-leading technology that empowers customers to track every step of their property journey in real time. Our service is further enriched by the expertise of our professional, dedicated local estate agents.

At Yopa, we believe that our success is built on the foundation of our culture and underpinned by our shared company values: Care deeply, do the right thing, execute with excellence, and be frank and fearless.

Working as part of Yopa's Core Operations, our mission is focused on delivering value. The Operations team aims to be a key contributor to the company's direction by:

1. Providing support and helping ensure the business operates efficiently while meeting customer and stakeholder demands.
2. Investigating root causes of problems, unlocking operational efficiencies, improving processes, and maintaining strong controls.
3. Cost control.

The Role

We are seeking an Operations Administrator to support our operational processes for Agents and Stakeholders. Responsibilities include but are not limited to:

• Assist with onboarding and offboarding of Agents, including issuing contractual agreements, verifying compliance with regulatory requirements, insurance obligations, etc.
• Conduct audits and monitor Agents' business compliance, including insurance and membership with The Property Ombudsman.
• Manage and update databases and records, ensuring data accuracy.
• Assist with finance tasks such as processing payments accurately and on time, and tracking outstanding payments.
• Collaborate closely with the Operations team and other departments to provide effective support.
• Communicate with third-party partners to ensure service delivery within SLAs.
• Analyze operational performance to identify opportunities for growth and efficiency.
• Provide administrative support across departments and projects as needed.
• Perform other duties as assigned.

About You

To succeed as an Operations Administrator, you should have:

• Experience in Operations and Administration.
• Strong written and verbal communication skills.
• Excellent IT skills and the ability to learn new systems quickly.
• Ability to oversee and ensure smooth daily operations.
• Highly organized with a keen eye for detail and a strong work ethic.
• Agility and practical problem-solving skills to handle multiple tasks and changing priorities.
• A genuine interest in supporting people and the business.
• Team spirit, with the ability to build professional relationships based on trust.
• Excellent communication skills for effective issue escalation.
• Self-motivation, quick learning ability, curiosity, and adaptability.
• A desire to make a positive impact aligned with Yopa's values: Care Deeply, Do The Right Thing, Execute With Excellence, and Be Frank and Fearless.

Life at Yopa!

• Dedicated training and development to support your career growth.
• Service discounts for you, family, and friends.
• Sickness and mental health support.
• Refer-a-friend bonus scheme.
• Wellbeing discounts across various sectors.
• Generous holiday allowance.
• Performance bonuses based on achievements.
• Company social events to celebrate successes.

Salary: Up to £26,500 per annum

Location: Remote with occasional travel across the UK for team events and training.