Education IT Technician: Remote Support & Training

Astrea Academy Trust; West of England; Presencial; GBP 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuing Professional development

Employee assistance programme

Discounted gym membership

Cycle-to-work scheme

Eyesight test vouchers

Flexible working

Descripción de la vacante

Amplify Education is seeking an IT Technician to join the IT Team from 1 December 2026, or as soon as possible thereafter. You will provide remote and face-to-face technical support to enable effective IT use by staff and students.

You will advise and train users, diagnose and troubleshoot issues, and communicate technical concepts clearly to non-specialists to guide staff and pupils through resolution steps.

Formación

• Experience in customer facing / first line support role.
• Ability to communicate technical issues to non-specialists.
• Proactive problem solving and structured troubleshooting.

Responsabilidades

• Provide remote and face-to-face IT support to staff and students.
• Diagnose and resolve IT issues across hardware and software.
• Provide user training and guidance to improve IT usage.

Conocimientos

First line support

Customer service

Troubleshooting

Descripción del empleo

Amplify Education is seeking an IT Technician to join the IT Team from 1 December 2026, or as soon as possible thereafter. You will provide remote and face-to-face technical support to enable effective IT use by staff and students.

You will advise and train users, diagnose and troubleshoot issues, and communicate technical concepts clearly to non-specialists to guide staff and pupils through resolution steps.