IT Technician

Amplify Education; West of England; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Amplify Education, a growing multi-academy trust of 21 schools across Bristol, South Gloucestershire and North Somerset, is seeking an IT Technician to join the IT Team. From 1 December 2026, or as soon as possible thereafter, you will provide remote and face-to-face technical support to staff and students, helping them use IT effectively and safely.

You will explain technical issues to non-specialists, diagnose problems, and build positive relationships with colleagues.

Qualifications

• Experience in customer facing / first line support role.
• Ability to diagnose / troubleshoot problems in a logical and focused manner.

Responsibilities

• Provide remote and face-to-face technical support for staff and students.
• Offer advice and training to improve IT use and experience.
• Explain technical issues clearly to non-specialists and guide staff and students through steps to resolve issues.

Job description

About Us

Amplify Education is a dynamic new multi-academy trust of 21 schools across Bristol, South Gloucestershire and North Somerset, formed through the thoughtful and planned merger of TiLA and CST. United by a shared vision, we are a bold voice for Bristol - committed to building belief in every young person, expanding opportunities, nurturing potential, and strengthening citizenship.

We are ambitious, reflective, and collaborative - driven to improve outcomes for young people while working together, learning from one another and continually strengthening our practice. If you are looking to make a real difference within a forward-thinking and supportive Trust, Amplify Education could be the place for you.

We invite you to join our IT Team. Working closely with Central Services teams and school leaders, the IT Team supports the management of technology infrastructure, devices, software and cybersecurity, helping to ensure colleagues and pupils have access to the tools they need to succeed.

The Opportunity

We are looking for an IT Technician to join our IT Team from 1 December 2026, or as soon as possible thereafter. If you join us, a typical week in this role will see you providing remote and face to face technical support to allow the effective use of IT by both staff and students. You will also provide advice and training to improve both their understanding of IT and their experience of its use, diagnosing and troubleshooting problems as required. This means that you will need to be able to build positive relationships to clearly communicate technical issues to non-specialists and be able to guide staff and students through steps needed to resolve issues.

About You

You are likely to have gained the ability to communicate technical issues to non-specialists, a solid understanding of computer technology and experience in a customer facing / first line support role. You will bring initiative and the ability to diagnose / troubleshoot problems in a logical and focused manner.

More information about the Trust, School and Role

• To find out more about this role, please read the job description and person specification.

• To find out more about Amplify Education, please visit our website: www.amplifyeducation.co.uk

• Informal enquiries can be made via email to [e-mail]

We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment. All posts at Amplify Education are subject to pre-employment checks incl, but not limited to, initial and periodic enhanced level checks with the Disclosure and Barring Service.

Applications are welcome from all suitably qualified candidates regardless of race, colour, nationality, ethnic or national origin, religion or religious belief, sex or sexual orientation, gender reassignment, disability or age, and maternity, marital or civil partner status. We particularly encourage applications from under-represented groups.

The School may carry out online searches on shortlisted applicants and all applicants will be required to provide details of their online profile, including social media account names/handles, as part of the interview process.

The post is exempt from the Rehabilitation of Offenders Act 1974. The School is therefore permitted to ask job applicants to declare all convictions and cautions on a self-declaration form in advance of attending an interview (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.