Education IT Support Intern - Helpdesk & Labs

Galileo Global Education; Greater London; On-site; GBP 16,655 - 20,356; Full time

Job summary

Galileo Global Education ICT Intern role to support the operation of the ICT service in the educational environment. The IT Intern will assist with day-to-day maintenance and troubleshooting of AV equipment, printers, laptops, PCs and network infrastructure.

Responsibilities include first-line Helpdesk support, assisting with events and ICT operations, troubleshooting user IT queries, and deployment of desktops, laptops and software.

Qualifications

• Essential: A-levels or equivalent; strong communication and interpersonal skills.
• Ability to work both in a team and independently; good organizational skills with prioritisation.
• Desirable: Knowledge of remote support and helpdesk ticketing tools; basic hardware, networking and troubleshooting.
• Experience supporting IT equipment or users in a school, university, or workplace environment; macOS and Windows familiarity.

Responsibilities

• Provide first-line IT Helpdesk support.
• Support school events and day-to-day ICT operations.
• Troubleshoot IT issues for users.
• Maintain IT equipment (PCs, displays, audio, printers) daily.
• Assist with Labs operation and maintenance.
• Assist with software updates and deployment.
• Configure desktops, laptops and software.
• Flexibly support ICT department and other duties as required.

Skills

Communication skills

Teamwork

Organizational skills

Prioritisation

Education

A-levels or equivalent

Tools

Helpdesk ticketing tools

Remote support tools

macOS

Windows

Networking basics

Job description

Galileo Global Education ICT Intern role to support the operation of the ICT service in the educational environment. The IT Intern will assist with day-to-day maintenance and troubleshooting of AV equipment, printers, laptops, PCs and network infrastructure.

Responsibilities include first-line Helpdesk support, assisting with events and ICT operations, troubleshooting user IT queries, and deployment of desktops, laptops and software.