IT Support

Iconicsys; Birmingham; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Onsite and hybrid

Paid/unpaid internships

Job summary

Iconicsys offers an IT Support Internship designed to build foundational problem-solving skills and hands-on experience with hardware, software, and networks. You will be introduced to cybersecurity concepts and IT policies while gaining exposure to ticketing systems and documentation.

The role includes training on Microsoft 365 and cloud tools, with both onsite and hybrid working options, and provides both paid and unpaid internship opportunities.

Responsibilities

• Diagnose and fix hardware/software issues
• Set up and maintain networks
• Assist with user account and system management
• Learn about cybersecurity and IT policies
• Exposure to ticketing systems and documentation
• Basic troubleshooting and escalation handling
• Support internal teams and client systems
• Training on Microsoft 365 and cloud tools
• Onsite and hybrid working options
• Paid & unpaid internships available

Job description

Step into the world of IT infrastructure and help desk support with our IT Support Internship, designed to give you foundational experience in technical problem-solving.

• Diagnose and fix hardware/software issues
• Set up and maintain networks
• Assist with user account and system management
• Learn about cybersecurity and IT policies
• Exposure to ticketing systems and documentation
• Basic troubleshooting and escalation handling
• Support internal teams and client systems
• Training on Microsoft 365 and cloud tools
• Onsite and hybrid working options
• Paid & unpaid internships available