Education ICT Support Engineer

Joskos Solutions; England; On-site; GBP 26,000 - 38,000; Full time

Job summary

Joskos Solutions is seeking a Support Engineer to deliver frontline ICT assistance to schools and education clients. You will respond to queries, troubleshoot hardware and software issues, and work with clients to resolve incidents while maintaining strong relationships with school staff and third parties.

The role emphasizes classroom technology support, onsite service delivery, and adherence to ITIL processes, with opportunities for professional development and training in education ICT.

Qualifications

• Experience in Customer Service.
• Experience in the Education ICT sector (preferable).
• Solid knowledge of Active Directory.
• Solid knowledge of Windows Server 2012/16.
• Knowledge of Basic Hardware support desirable (skills include VMware, ITIL Awareness and Office 365).

Responsibilities

• Delivering frontline support to customers.
• Manage items raised by the IT monitoring system
• Responding to queries, running diagnostic programs, isolating problems and determining and implementing solutions.
• Follow up with customers to ensure the issue has been resolved to high levels of customer satisfaction.
• Build key relationships with key technical contacts at client sites and third parties.
• Escalation of Active Directory, Hardware, Backup and Windows Server issues to the relevant parties.
• Technical support of a classroom environment, including preparing machines and installing and configuring hardware, interactive displays and printer’s workstations.
• Daily administration functions: completion of reports, completion of timesheets, general office duties as required.
• Prioritising and managing assigned workload.
• Exceeds the expectations of internal and external customers through the quality of customer service, meeting their needs and demonstrating the added value of the service provided.
• Investment in personal development through qualifications
• Adhere to the company's policies and procedures including quality, Environmental and information security.

Skills

Customer service

Education ICT sector experience

Active Directory

Windows Server 2012/2016

Tools

VMware

Office 365

ITIL awareness

Job description

Joskos Solutions is seeking a Support Engineer to deliver frontline ICT assistance to schools and education clients. You will respond to queries, troubleshoot hardware and software issues, and work with clients to resolve incidents while maintaining strong relationships with school staff and third parties.

The role emphasizes classroom technology support, onsite service delivery, and adherence to ITIL processes, with opportunities for professional development and training in education ICT.