ICT Intern - London

Istituto Marangoni; Greater London; On-site; GBP 16,655 - 20,356; Full time

Job summary

Istituto Marangoni in the United Kingdom is seeking an IT Intern to support the ICT service within an educational environment. The role involves assisting with maintenance of AV equipment, printers, laptops, PCs and the network, and helping with day-to-day IT operations.

You will gain practical experience in IT services, helpdesk support and the deployment of desktops and software, while supporting school events and lab operations.

Qualifications

• Candidates should have a proven ability to communicate clearly and work well in a team.
• Strong organisational skills with the ability to prioritise and manage workload.
• A-levels or equivalent qualification required, with basic IT literacy.
• Desirable familiarity with remote support and standard helpdesk practices.

Responsibilities

• Provide first-line IT Helpdesk support and respond to user queries.
• Assist with daily ICT operations and classroom event support.
• Help troubleshoot hardware, software, and network issues.
• Support maintenance of PCs, laptops, printers, displays and AV equipment.
• Assist with deployment and configuration of desktops and software.
• Support Computer and Design Labs operations and equipment.
• Assist with software updates and school applications administration.
• Undertake other ICT duties as required to support the department.

Skills

Communication

Teamwork

Independent work

Organization

Education

A-levels

Tools

macOS

Windows

Helpdesk tools

Job description

Job Summary

The purpose of this role is to support the operation of the ICT service. The IT Intern will assist the ICT Manager with the day‑to‑day maintenance and troubleshooting of audio‑visual equipment, printers, laptops, PCs, and network infrastructure. This role provides an excellent opportunity to gain practical experience and develop knowledge of IT services and operations within an educational environment.

Key purpose of the role

• Assist with providing first‑line support for the IT Helpdesk.
• Assist with school events and day‑to‑day ICT operations.
• Support users with IT queries and troubleshoot technical issues.
• Assist with the daily maintenance of IT equipment, including PCs, display screens, audio systems, and printers.
• Support the operation and maintenance of Computer and Design Labs.
• Assist with software updates and the administration of school applications.
• Participate in the deployment and configuration of desktops, laptops, and software.
• Work flexibly and support the ICT department by undertaking other duties appropriate to the role, as required.

Essential

• A‑levels or equivalent qualification.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team and contribute positively to team objectives.
• Ability to work independently and use initiative.
• Good organisational skills with the ability to prioritise workload.

Desirable

• Knowledge of remote support and helpdesk ticketing tools.
• Basic understanding of computer hardware, networking, and troubleshooting.
• Previous experience supporting IT equipment or users in a school, university, or workplace environment.
• Good knowledge of Apple macOS and Microsoft Windows operating systems.

Salary

£18,506.00