Education ICT Technician – 1st/2nd Line Support

1TECH STAFFING LIMITED; Oxford, Abingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

1TECH STAFFING LIMITED in Oxford is seeking an ICT Technician to join a busy MSP serving schools in the Oxford and Abingdon area. The role involves owning ICT issues, supporting staff and students, and maintaining hardware and applications to create an effective learning environment.

The ideal candidate has experience in ICT technician or 1st/2nd line roles within an education MSP or school setting, with strong knowledge of Office 365 and Windows.

Qualifications

• Experience as ICT Technician or 1st/2nd line engineer in an education MSP or school setting.
• Strong knowledge of Microsoft Office 365 and Windows operating systems.
• Good understanding of common user applications and networked systems.
• Confident troubleshooting and ability to work independently under pressure.

Responsibilities

• Act as the main onsite IT contact, providing 1st/2nd line support to staff and students.
• Troubleshoot and resolve issues across desktops, laptops, tablets, printers, projectors, AV equipment and more.
• Install, configure and upgrade hardware and software across the school network.
• Support and maintain core systems, focusing on Office 365 and education applications.
• Collaborate with stakeholders to identify improvements in ICT provision.
• Explain technical solutions clearly to non-technical users.

Skills

1st/2nd line IT support

Customer service

Communication

Tools

Microsoft Office 365

Windows OS

Job description

1TECH STAFFING LIMITED in Oxford is seeking an ICT Technician to join a busy MSP serving schools in the Oxford and Abingdon area. The role involves owning ICT issues, supporting staff and students, and maintaining hardware and applications to create an effective learning environment.

The ideal candidate has experience in ICT technician or 1st/2nd line roles within an education MSP or school setting, with strong knowledge of Office 365 and Windows.