Education ICT Support Technician

Outwood Grange Academies Trust; Redcar; On-site; GBP 27,000 - 28,000; Full time

Job summary

Outwood Grange Academies Trust is seeking an enthusiastic ICT Technician for Outwood Academy Redcar. The role focuses on first-line ICT support, hardware and software maintenance, and helping keep classrooms and staff equipped with reliable technology.

The successful candidate will work within the ICT support team, manage calls via the helpdesk, assist with software evaluation, system inventories, and health and safety compliance while contributing to a calm, well-supported learning environment.

Qualifications

• Good knowledge of general hardware and software.
• Highly organised with excellent written and verbal communication.
• Experience in ICT support or similar is advantageous.

Responsibilities

• Manage own workload through the helpdesk and calls.
• Provide first-line ICT support to staff and students.
• Assist with maintenance of ICT rooms and equipment.
• Assist with evaluation of new/existing software.
• Attend ICT meetings and contribute to system recording.
• Keep ICT inventories up to date and support staff presentations.

Skills

Helpdesk management

First-line ICT support

Hardware knowledge

Software knowledge

Communication skills

Teamwork

Organisational skills

Tools

AV equipment

Inventory management

Job description

Outwood Grange Academies Trust is seeking an enthusiastic ICT Technician for Outwood Academy Redcar. The role focuses on first-line ICT support, hardware and software maintenance, and helping keep classrooms and staff equipped with reliable technology.

The successful candidate will work within the ICT support team, manage calls via the helpdesk, assist with software evaluation, system inventories, and health and safety compliance while contributing to a calm, well-supported learning environment.