Education ICT Helpdesk Technician – Remote & On-Site Support

Adecco; Gloucester; On-site; GBP 44,083,200 - 48,216,000; Full time

Job summary

South Gloucestershire Council is seeking an ICT Helpdesk Technician in Yate to provide first-line support for education customers. You will handle remote inquiries, help users with Windows and M365, and work in a busy, customer-facing environment.

This temporary full-time role offers a competitive hourly rate, on-site in Yate, and opportunities to develop your ICT and service desk skills while supporting schools and learners.

Qualifications

• Experience in a busy service desk environment.
• Familiar with ConnectWise Manage.
• Proficient with remote support tools.
• Strong IT and numeracy skills.
• Excellent interpersonal and communication skills.
• Able to set up and maintain equipment.

Responsibilities

• Provide first-line remote support via telephone and remote tools, following established processes.
• Handle service desk inquiries with professionalism and efficiency.
• Conduct site visits when necessary to resolve technical issues.
• Utilise knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively.
• Collaborate with team members to deliver outstanding service and support.
• Prioritise workloads to meet peak demands and ensure timely resolutions.

Skills

Service desk experience

ConnectWise Manage

Remote support tools

Windows OS

M365 knowledge

Numeracy skills

Interpersonal skills

Tools

ConnectWise Manage

Job description

South Gloucestershire Council is seeking an ICT Helpdesk Technician in Yate to provide first-line support for education customers. You will handle remote inquiries, help users with Windows and M365, and work in a busy, customer-facing environment.

This temporary full-time role offers a competitive hourly rate, on-site in Yate, and opportunities to develop your ICT and service desk skills while supporting schools and learners.