School IT Services Technician – On‑Site & Remote Support

Coast and Vale Learning Trust; Bournemouth; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

LGPS pension

Career progression opportunities

Employee Assistance Programme

Job summary

Reach South Academy Trust in Bournemouth is seeking an IT Services Technician to support a cluster of schools with on-site and remote IT services. The role focuses on customer service and resolving issues across a range of school IT environments.

The successful candidate will have IT support experience, specifically with Microsoft 365, strong communication skills, and a valid UK driving licence. The role includes travel within the area and a 37.5-hour week.

Qualifications

• Experience in IT support within the Education, corporate or non-profit sector.
• Experience working within Microsoft 365.
• Good written and verbal communication skills.
• UK driving licence.

Responsibilities

• Respond to and complete tasks allocated via the IT helpdesk.
• Ensure maintenance and management of IT hardware, software and processes.
• Respond to IT helpdesk tickets in line with trust practices.
• Keep IT asset management up to date.
• Assist in developing knowledge base articles and runbooks.
• Provide staff with guidance on day-to-day IT hardware and software use.

Skills

IT support experience

Communication skills

Customer service

Tools

Microsoft 365

Job description

Reach South Academy Trust in Bournemouth is seeking an IT Services Technician to support a cluster of schools with on-site and remote IT services. The role focuses on customer service and resolving issues across a range of school IT environments.

The successful candidate will have IT support experience, specifically with Microsoft 365, strong communication skills, and a valid UK driving licence. The role includes travel within the area and a 37.5-hour week.