Education Coordinator - Work From Home

eRecruitSmart; Epsom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment firm is looking for an Education Coordinator to support their education department. The role is based remotely and focuses on ensuring excellent customer service while managing appointments and stakeholder relationships. Ideal candidates will have strong administrative and interpersonal skills. The position offers a stable work-life balance with no weekend or bank holiday commitments.

Benefits

Company pension

24-hours Employee Assistance Programme

Company social outings

23 days paid holiday plus bank holidays

Qualifications

• Good standard of IT knowledge including Microsoft and use of databases.
• Exceptional administrative skills required.
• Strong interpersonal skills for relationship building.

Responsibilities

• Booking and recording all appointments, keeping stakeholders updated.
• Updating client information in the CRM system.
• Proofreading and formatting confidential reports.
• Contributing to improving processes and policies.

Skills

IT knowledge and use of databases

Administrative skills

Interpersonal skills

Customer service commitment

Organizational skills

Problem-solving

Ability to work independently

Empathy

Education

Educated to A level standard

Job description

We have an excellent opportunity for an Education Coordinator in Epsom, Surrey.This is a 12-month Fixed Term Contract role based remotely, working from home.

About the company

The company started in 2008 and they have always been about ensuring people receive the best representation, whether that be a defendant in court, a client with life-changing injuries following an accident or a young person with special needs in a school. They are also about championing the profession of psychology and valuing the individuals working within it. These principles have made a considerable impact on the provision of, and access to Psychologists for organisations needing specialist assessments, reports and treatment quickly and cost effectively.

About the role

As Education Coordinator, you will report to the Education Team Leader and support the Education department by ensuring the highest levels of customer service are achieved at all times. The role requires a high level of coordination, organisation, attention to detail and building of relationships to make sure appointments and assessments happen in line with expectations and all enquiries handled effectively and in a timely manner.

Key responsibilities

• Booking and recording all appointments and keeping relevant stakeholders updated with progress
• Capturing, recording and updating all relevant client information on CRM system
• Proof reading, formatting and filing of confidential reports from educational psychologists making sure they meet the required standard and hit the deadlines required
• Working to agreed processes to ensure accuracy, compliance and meeting legal requirements as required
• Actively contributing to improving processes, policies and procedures to help company operate efficiently
• Liaising and developing positive working relationships with various stakeholders within schools, MAT’s and local authorities
• Achieving agreed targets and KPI’s to contribute to company objectives and business plan
• Supporting with the planning and organising of events, exhibitions and general marketing activity for education
• Able to navigate and record tasks within CRM system accurately including follow up, appointment confirmation
• Manages monthly EP timesheets to ensure orders and invoices are raised correctly and in line with month end deadlines
• Any other reasonable tasks as agreed with your line manager

About you

• Good standard of IT knowledge i.e. Microsoft / Accounts Packages and use of databases
• Educated to A level standard
• Exceptional administrative skills
• Strong interpersonal skills and ability to build rapport
• Excellent telephone manner and responsive to queries
• Highly effective planning, organisational skills and attention to detail
• Commitment to delivering great customer service
• Great multitasker, problem solver and willing to ‘get the job done’
• Demonstrates empathy for client group including parents / carers
• Self-motivated, flexible with a ‘can do attitude’
• Capable of handling and communicating confidential information sensitively
• Ability to work independently as well as part of a wider team
• Resilient and capable of juggling priorities and work under pressure, adhering to strict deadlines
• Consistently displays all the company values

About the hours and rewards

In the role of Education Coordinator your hours of work are 9am to 5pm, with no weekends or bank holiday working. As a progressive, responsible company our client is committed to supporting employee’s work / life balance.

Benefits

• Company pension
• Access to 24-hours Employee Assistance Programme
• Company social outings
• 23 days paid holiday, plus all bank holidays
• No weekends or bank holidays
• As a progressive, responsible company our client is committed to supporting employee’s work / life balance