Patient Support Officer

The Methodist Church in Britain; North East; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Learning and development opportunities

Job summary

County Durham and Darlington NHS Foundation Trust is seeking an organized administrator to co-ordinate appointment systems for cardiology and respiratory diagnostics, and to lead a small administrative team. The role requires travel to other sites as service needs require and a proactive, patient-facing approach.

You will manage workload priorities, maintain data quality, and uphold data protection and confidentiality.

Qualifications

• GCSEs at grade C or above, including English, or equivalent.
• NVQ Level 3 in business administration or equivalent knowledge and experience.
• Experience in an administrative role within a changing environment.
• Experience providing administrative support to a team.

Responsibilities

• Co-ordinate and maintain high-quality appointment systems for cardiology and respiratory diagnostic services.
• Make best use of resources across these services.
• Take a leading role within a small administrative team.
• Help clinical services operate smoothly and efficiently.

Skills

Organisational skills

Prioritisation

Written communication

Verbal communication

Confidentiality

Data handling

Excel

Word processing

Education

GCSEs including English

NVQ Level 3 in Business Administration or equivalent

Tools

Word

Excel

Outlook

PRISM

EPR

Job description

This 12-month post sits in the Cardiology and Respiratory Investigation Units at County Durham and Darlington NHS Foundation Trust. The work centres on co-ordinating appointment systems for cardiology and respiratory diagnostics and leading a small administrative team. It is patient-facing, within a team of around 50 staff, with travel to other sites as service needs require. Candidates need NVQ level 3 in business administration or equivalent experience.

What the job involves

• Co-ordinate and maintain high-quality appointment systems for cardiology and respiratory diagnostic services
• Make best use of the resources available across these services
• Take a leading role within a small administrative team
• Help clinical services operate smoothly and efficiently

What’s required

Qualifications

• Minimum of 3 GCSEs at grade C or above, including English Language, or equivalent
• NVQ level 3 in business administration or equivalent knowledge and experience

Experience

• Experience of an administrative role in a challenging, constantly changing environment
• Experience of providing administrative support to a team

Skills & knowledge

• Organisational skills and ability to prioritise workload to meet deadlines
• Written and verbal communication, obtaining information and passing on confidential messages
• Courteous, accurate communication with staff, professionals and the public
• Day-to-day supervision of a section
• Word, Excel and Outlook, including analysing and presenting data in Excel
• Knowledge of Data Protection, Caldicott principles and patient confidentiality

Other

• Approachable and friendly
• Ability to travel to other sites as service requires
• Professional image at all times
• Flexible approach to work and adaptable to change
• Use of discretion and own initiative to resolve routine queries in line with departmental procedures
• Accurate transfer of data from one source to another

Nice to have

• Experience of hospital-based patient management systems
• Knowledge of medical terminology
• Supervisory experience
• Ability to train staff at all levels
• Knowledge of PRISM and EPR
• Knowledge of diagnostic waiting times and activity requirements
• Experience of working in an NHS environment
• Experience of audit and quality assurance programmes

What’s offered

• Learning and development opportunities