Retail Shift Supervisor (Hiring Immediately)

JR United Kingdom; Preston; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a Customer Team Leader to join their dynamic team. This role offers a unique opportunity to lead a dedicated group while fostering an inclusive culture and providing exceptional service to customers. You will be responsible for managing store operations, coaching team members, and ensuring safety and legality in all processes. With a commitment to employee development, you will receive comprehensive training and support, alongside attractive benefits like a generous holiday allowance and a pension plan. If you are passionate about customer service and leadership, this role is perfect for you.

Benefits

36 days holiday

10% employer pension contributions

30% discount on Co-op products

Access to Wagestream for early pay access

Virtual healthcare services

Employee assistance services

Cycle-to-work scheme

Qualifications

• Genuine care for customers and members.
• Ability to lead and support your team while working on the shop floor.

Responsibilities

• Provide friendly, helpful service while managing store operations.
• Develop your team through coaching and training.

Skills

Customer Service

Leadership

Problem Solving

Organizational Skills

Team Building

Job description

Job Description

Closing date: 08-05-2025

Customer Team Leader

Location: Lake Road, Bowness-On-Windermere, Windermere, LA23 3BT

Pay: £13.65 per hour

Contract: 30 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 10pm (store closing) and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

About the Role

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, and performing various store tasks like re-stocking and cleaning.

What You’ll Do

• Provide friendly, helpful, and thoughtful service, managing store operations and handling challenging situations.
• Develop your team through coaching and training, fostering an inclusive culture.
• Ensure store safety, legality, and full operation.
• Manage diligence checks and stock accuracy.
• Support the store manager by deputising and assisting with HR processes.
• Lead the introduction of new products and services, encouraging team feedback.
• Build relationships and support local community initiatives.

Candidate Profile

• Genuine care for customers and members.
• Ability to lead and support your team while working on the shop floor.
• Excellent people skills and relationship-building abilities.
• Strong organisational and problem-solving skills.
• Desire to learn and develop leadership skills.
• Flexibility to work various shifts.

Why Co-op?

• Paid training and support for your development.
• 30% discount on Co-op products and 10% on other brands.
• Up to 10% employer pension contributions.
• Access to Wagestream for early pay access.
• 36 days holiday including bank holidays.
• Virtual healthcare services.
• Employee assistance services.
• Advance notice of rotas, accessible via mobile.
• Cycle-to-work scheme.

Inclusive Workplace

We celebrate diversity and aim to create inclusive environments. We make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. When applying, you can choose to be considered under this scheme.

As part of the application, you’ll complete two online assessments (~20 mins). We may remove the vacancy before the deadline if necessary.