Vaccination Service Administrative Support Assistant

TN United Kingdom; Inverness; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits to join a dedicated team supporting NHS Highland’s vaccination program. This role involves managing appointments and providing essential administrative support within a dynamic healthcare environment. Ideal candidates will possess strong administration skills, effective communication abilities, and a commitment to confidentiality. Join a forward-thinking organization that values equality and diversity, ensuring every team member can contribute their best. Full training will be provided, making this a perfect opportunity for those looking to make a meaningful impact in the healthcare sector.

Qualifications

• Strong administration skills and ability to work in a fast-paced environment.
• Experience in managing referrals and scheduling appointments.

Responsibilities

• Manage referrals for the vaccination program and schedule appointments.
• Provide administration support and maintain accurate records.

Skills

Administration Skills

Microsoft Word

Microsoft Excel

Microsoft Teams

Communication Skills

Multi-tasking

Confidentiality Understanding

Job description

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Client:

NHS Scotland

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

492daf4c354f

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

We have an exciting and challenging opportunity to join a small team of enthusiastic Vaccinations Admin Support Assistants to support the delivery of NHS Highland’s vaccination programme.

The successful candidate will have strong administration skills with the ability to work in a fast paced, evolving environment.

You will be competent in the use of Microsoft packages, including Word and Excel and Microsoft Teams and be able to demonstrate:

• Experience of working as part of a team;
• Excellent telephone manner;
• Adeptness in using own initiative;
• Experience of working in a busy environment;
• The ability to multi-task and prioritise effectively and efficiently whilst having the ability to remain calm under pressure;
• A sound understanding of confidentiality within a healthcare setting;
• Flexible with excellent communication skills.

You will be required to manage referrals for the NHS Highland vaccination programme, including contacting citizens to schedule, book and reschedule vaccination appointments locally and/or via National systems.

You will provide administration support within NHS Highland’s Vaccination Service to ensure accurate records are maintained, be required to manage inbound/outbound calls together with managing emails/voicemails received by the service and to escalate enquiries, where required.

Full training will be provided.

Informal enquiries should be made to, Margaret MacDonald, Service Delivery Centre Ops Lead – [emailprotected]

Please be advised, this role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa.

NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

ADDITIONAL INFORMATION FOR CANDIDATES

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for short listing purposes.
• Posts close at midnight on the indicated date.
• For help to complete an application on Jobtrain, please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• Please ensure your email address is entered correctly, as our correspondence method is by email.
• Check your email regularly (including junk folders) and your Jobtrain account for updates.
• Contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with system issues.
• Once submitted, your application form cannot be amended.
• Some vacancies are for internal candidates only. If you are a staff member, update your Jobtrain profile to reflect your employment with NHS Highland.

NHS Highland covers Highland and Argyll & Bute, spanning 12,500 square miles, and strives to foster a positive culture supported by NHS and Social Care values:

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork

NHS Scotland is reducing the full-time working week from 37.5 to 37 hours starting 1 April 2024, with no change in pay. This change will be reflected in this advert and employment contracts. Some service areas may require temporary additional hours until rosters adjust. Please contact the Recruiting Board with questions.