Administrative Assistant for Short Term Rental Company (UK-Based/Remote)

Paired; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

An innovative staffing agency seeks a talented Administrative/Customer Service Assistant to join a serviced accommodation agency in the UK. This role emphasizes responsibility, clear communication, and the ability to manage multiple tasks effectively. You'll be integral in collating reviews, managing client reports, and ensuring smooth communication through various channels. With a vibrant and collaborative culture, this position offers the chance to work remotely while contributing to a dynamic team. If you're proactive, detail-oriented, and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Flexible working

Diverse and collaborative culture

Creative freedom

Culture valuing empathy and feedback

Qualifications

• Strong admin skills, both written & verbal.
• Excellent organizational & time management skills.
• Ability to juggle multiple tasks effectively.

Responsibilities

• Manage client-based reporting and ensure files are up to date.
• Handle enquiries from receipt through to offering out.
• Be the gatekeeper for our business WhatsApp/email inbox.

Skills

Administrative Skills

Customer Service

Microsoft Office Proficiency

Attention to Detail

Organizational Skills

Problem-Solving Skills

Interpersonal Skills

Time Management

Job description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.

Our client is a serviced accommodation agency offering tailor-made housing solutions in the UK. They are looking for a talented Administrative/Customer Service Assistant who thrives on responsibility, champions clear communication, and knows how to keep things running like clockwork.

Key Tasks

1. Collate reviews for our business from landlords & guests
2. Manage client-based reporting, ensuring each client file is up to date with all the necessary information.
3. Ensure receipt of guest & landlord videos. Ensure opt-ins to guest & landlord t’s and c’s.
4. Upload new houses to our database
5. Upload enquiries to our system
6. Handle enquiries from receipt through to offering out
7. Update and circulate weekly reporting
8. Be the gatekeeper for our business WhatsApp / email inbox – ensuring all communications are followed up on
9. Financial reconciliations – reconcile payments to invoices
10. Ad hoc projects

Essential Skills and Qualifications

• Ability to work remotely
• Strong admin skills, both written & verbal
• Fluent in English
• Strong interpersonal skills, particularly telephone manner
• Proficient in Microsoft Office with strong IT skills
• Excellent attention to detail and negotiation skills
• Excellent organisational & time management skills
• Ability to prioritise workload and manage competing demands in a fast-paced environment
• Ability to work proactively, show initiative and work as part of a team
• Ability to juggle multiple tasks effectively
• Problem-solving skills and ability to handle difficult situations and customers

Nice to Have

• Experience of working in a commercial environment
• Experience of delivering excellent customer service
• Experience of working in property / short-term rentals

Must Have

• High-speed internet
• Proficiency in Microsoft Office and a computer

Additional Benefits

• Flexible working (remote with the team in the UK)
• A vibrant, diverse, and collaborative creative culture
• Creative freedom and space to make your mark
• A culture that values empathy, feedback, and personal growth