Vaccination Service Administrative Support Assistant

NHS National Services Scotland; Inverness; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as a Vaccinations Admin Support Assistant in a dynamic team dedicated to supporting NHS Highland's vaccination programme. This role demands strong administrative skills and the ability to thrive in a fast-paced environment. You will be responsible for managing referrals, scheduling appointments, and maintaining records while providing excellent customer service. Join a forward-thinking organization that values equality and diversity, where your contributions will make a significant impact on community health initiatives. If you have a passion for healthcare and administration, this role is perfect for you.

Qualifications

• Strong administration skills in a fast-paced environment.
• Proficiency in Microsoft Office applications.

Responsibilities

• Manage referrals and schedule vaccination appointments.
• Maintain accurate records and handle calls and emails.

Skills

Microsoft Office (Word, Excel, Teams)

Excellent customer service skills

Teamwork

Excellent telephone manner

Ability to multitask

Understanding of confidentiality in healthcare

Flexible communication skills

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. Our goal is to have a workforce that is truly representative and where each employee feels respected and able to give their best. We welcome applications from all sections of society.

Vacancy: Vaccinations Admin Support Assistant

We have an exciting and challenging opportunity to join a small team of enthusiastic Vaccinations Admin Support Assistants supporting NHS Highland’s vaccination programme.

The successful candidate will possess strong administration skills and be able to work effectively in a fast-paced, evolving environment.

Requirements include proficiency in Microsoft Office (Word, Excel, Teams) and the following skills:

• Excellent customer service skills
• Experience working as part of a team
• Excellent telephone manner
• Ability to use own initiative
• Experience working in a busy environment
• Ability to multitask, prioritize, and remain calm under pressure
• Understanding of confidentiality in healthcare
• Flexible and effective communication skills

Responsibilities include managing referrals, scheduling vaccination appointments, maintaining accurate records, handling calls and emails, and escalating enquiries when necessary. Full training will be provided.

For informal enquiries, contact Margaret MacDonald, Service Delivery Centre Ops Lead at [e-mail].

Please note, this role does not qualify for a Skilled Worker or Health and Care Worker visa, and NHS Highland cannot provide a Certificate of Sponsorship.

Additional Information for Candidates

• Apply via the Jobtrain platform; do not upload a CV.
• Applications close at midnight on the specified date.
• For application assistance, visit: https://www.careers.nhs.scot/how-to-apply/application-process/
• Review our accessibility statement at: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• Ensure your email address is accurate for correspondence.
• Check your email (including junk) and Jobtrain account regularly for updates.
• Support for system issues is available at: https://jobseekersupport.jobtrain.co.uk/support/home.
• Use browsers like Google Chrome or Microsoft Edge for best experience.
• Once submitted, applications cannot be amended.
• Internal candidates should update their Jobtrain profile accordingly.

NHS Highland covers Highland and Argyll & Bute, spanning 12,500 square miles. We are committed to fostering a positive culture aligned with our NHS and Social Care values:

Care and Compassion	Dignity and Respect	Openness, Honesty, Responsibility	Quality and Teamwork

Note: NHS Scotland is reducing the full-time working week from 37.5 to 37 hours starting 1 April 2024, with no pay change. This may temporarily require working up to 30 additional minutes per week until service rosters adjust. For questions, contact the recruiting team.