Customer Success Manager UK

Monil; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

Monil is seeking a Customer Success Manager to enhance customer satisfaction and ensure effective implementation of virtual fencing solutions. This role involves close collaboration with customers, problem-solving, and relationship building to drive success in the UK market.

Benefits

Competitive salary and benefits

Opportunities for personal and professional development

Supportive culture valuing creativity

Learning opportunities

Qualifications

• Experience in customer success or related fields.
• Ability to explain technical products simply.

Responsibilities

• Proactively follow up with customers for maximum product value.
• Guide farmers through implementation of solutions.
• Build and maintain strong customer relationships.

Skills

Communication

Problem Solving

Education

Background in the farming industry

Tools

SaaS products

Job description

As a Customer Success Manager for Monil, you will play a crucial role in ensuring that our customers get the most out of our products. You will work closely with both new and existing customers, ensure a seamless implementation of our virtual fencing solutions, and contribute to building strong, long-term relationships. Making customers successful is very important for us, and we believe that strong relationships with our customers are crucial for Monil's success in the UK. This role will be a key representative in the market and the first person to represent us in the UK on a permanent basis. The role will be organized as a member of Monil's commercial team located in Norway, reporting to the Head of Farmer Success. Travel to both Norway and farmers in the UK is expected.

Responsibilities:

1. Farmer Follow-Up: Proactively follow up with new and existing customers to ensure they are experiencing maximum value from our products.
2. Implementation: Guide farmers through the implementation process, ensuring our virtual fencing solutions are well received and effectively integrated into their systems.
3. Feedback: Gather feedback from customers and collaborate with the product team to continuously improve our solutions.
4. Problem Solving: Address and resolve any issues or challenges customers may face with our products.
5. Relationship Building: Build and maintain strong relationships with customers, acting as their primary point of contact within the company.
6. Commercial: Support in the sales process and represent Monil at fairs, customer meetings, media, etc.

Qualifications:

1. Background in the farming industry, particularly working with cattle, is a significant advantage.
2. Relevant experience in customer success, customer service, sales, or related fields.
3. Strong communication skills, both verbal and written.
4. Ability to understand and explain technical products in a simple and comprehensible manner.
5. Excellent problem-solving skills and the ability to work independently.
6. Experience with SaaS products or technology solutions is a plus.
7. Ability to build and maintain strong customer relationships.
8. A valid Category B driving licence is required.

What We Offer:

• Competitive salary and benefits.
• A dynamic and innovative workplace with significant opportunities for personal and professional development.
• A supportive culture that values creativity and initiative.
• Tons of learning.