Senior Customer Success Manager

AdviserPlus; Manchester; Remote; GBP 50,000 - 70,000; Full time

Job summary

Join a leading provider of HR technology as a Senior Customer Success Manager. This remote role involves managing key accounts, driving customer retention, and collaborating with various teams to enhance client relationships. Ideal candidates will have a strong SaaS background and excellent communication skills. Enjoy a comprehensive benefits package while making a meaningful impact in the HR tech space.

Benefits

Pension

Life Assurance

Employee Assistance Programme

Discounted Gym Memberships

Contribution towards professional qualifications

Health cashback plan

Qualifications

• Proven experience in a Customer Success or account management role.
• Excellent communication, presentation, negotiation, and influencing skills.
• Strong organisational skills with the ability to manage multiple priorities.

Responsibilities

• Act as a trusted advisor and main point of contact for clients.
• Manage key accounts and support the Customer Success Director.
• Collaborate with Sales, Product, Support, and Marketing teams.

Skills

Customer Success

Account Management

Human Resources

Employee Relations

SaaS

Communication

Tools

HubSpot

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

This range is provided by AdviserPlus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Join AdviserPlus and Help Transform the Future of HR

At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful.

We’re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you.

Role Info:

Senior Customer Success Manager

Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more)

Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More…

Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday

Reporting to: Customer Success Director

Company: Leading Provider on HR Tech, Consulting and Advice

Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More…

Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management

About us:

We are the UK’s leading provider of Award-Winning HR technology, consulting and advisory services.

We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile.

By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency.

We’re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it.

Our Tech:

Our award-winning employee relations case management system, empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business.

Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue.

This is what leading retailer Iceland has to say:

“It’s so intuitive. It’s built around how HR advice is actually provided. We’re not fitting around the software; the software fits around us”.

The Senior Customer Success Manager Opportunity:

As a Senior Customer Success Manager, you’ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals.

You’ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance—particularly in HR tech environments.

Where you’ll add value:

+ Customer Relationship Management – You’ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction.

+ Leadership and Line Management – You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support.

+ Revenue & Retention - You’ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth.

+ Internal Collaboration & Strategy - You’ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success.

+ Tools & Reporting - Using HubSpot and other tools, you’ll maintain accurate records of customer interactions and leverage data to guide decisions.

About you:

+ Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment

+ Excellent communication, presentation, negotiation, and influencing skills

+ Proactive and customer-centric approach to relationship management

+ Strong organisational skills with the ability to manage multiple priorities

+ Commercially aware with strong product and industry knowledge

+ Ability to interpret data and derive actionable insights

+ Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

What’s on Offer:

+ Life assurance

+ Long service awards

+ Contribution towards professional qualifications

+ Contribution towards membership fees

+ Employee assistance programme

+ Health cashback plan

If you're excited by the opportunity to work at the intersection of technology and people, and you’re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we’d love to hear from you.

Apply today and be part of a team that’s changing the way organisations support their people.

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Human Resources, and Information Technology

• Industries

  Human Resources and IT Services and IT Consulting

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