Customer Success Manager – Operational Excellence | Based in UK

JR United Kingdom; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading provider of Real-Time Operational Intelligence solutions is seeking a Customer Success Manager based in the UK. The role involves building strong relationships with industrial clients, ensuring successful adoption of the platform, and driving operational efficiency. Ideal candidates will have a background in manufacturing operations and Lean methodologies, along with excellent communication skills. This position offers a flexible work environment with opportunities for growth.

Benefits

Flexible work environment

Opportunities to grow

Mission-driven team

Qualifications

• 3+ years in Customer Success or related client-facing roles.
• Hands-on experience with manufacturing or industrial environments.

Responsibilities

• Own the entire customer journey — onboarding, adoption, expansion, and retention.
• Act as a trusted advisor to customers, ensuring continuous value and engagement.
• Drive platform usage and impact by identifying opportunities for operational improvement.

Skills

Communication

Analytical

Solution-oriented

Job description

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Customer Success Manager – Operational Excellence | Based in UK, united kingdom

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Client:

MATICS | Connected Worker Platform & Real-time Manufacturing Analytics

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

About MATICS

MATICS is a leading provider of Real-Time Operational Intelligence (RtOI) solutions that help manufacturers instantly digitize their shop floors. By connecting directly to machines, ERP, MES, and other systems, MATICS collects real-time, high-resolution data and blends it with historical insights to deliver clear, actionable information. Our platform empowers manufacturers to improve communication, boost production efficiency, and give key stakeholders full visibility into operations — anytime, anywhere, from any device. With operations in over 15 countries and over 2,000 machines connected worldwide, MATICS drives smarter, faster decision-making for modern manufacturing.

About The Role

We are looking for an experienced and proactive Customer Success Manager (CSM) based in the UK to build and maintain strong, long-term relationships with our industrial clients. In this role, you will ensure customers successfully adopt, expand, and realize the full value of our real-time operational intelligence platform, helping them drive efficiency, optimize production, and achieve their business goals.

A solid background in manufacturing operations, Lean methodologies, or continuous improvement is a strong advantage.

Main Responsibilities

• Own the entire customer journey — onboarding, adoption, expansion, and retention
• Act as a trusted advisor to customers, ensuring continuous value and engagement
• Drive platform usage and impact by identifying opportunities for operational improvement
• Translate operational KPIs into actionable insights using the MATICS platform
• Partner cross-functionally with Sales, Product, and Support to maximize customer satisfaction and success
• Monitor account health and proactively address risks to ensure long-term retention and satisfaction

Requirements

• 3+ years in Customer Success, Implementation, or related client-facing roles
• Hands-on experience with manufacturing or industrial environments
• Strong understanding of Operational Excellence / Lean / Six Sigma principles
• Excellent communication and relationship-building skills
• Proactive, analytical, and solution-oriented mindset
• Based in the UK (remote with occasional travel)

Nice to Have

• Experience with SaaS products in the manufacturing space
• Familiarity with MES, ERP, or shop floor systems
• Experience working with global clients or distributed teams
• Fluency in additional languages

Why Join Us?

• Be part of a mission-driven team transforming the future of manufacturing
• Take on a high-impact role with real ownership and opportunities to grow
• Enjoy a flexible work environment — combining remote work with customer visits
• Work with a global, collaborative team in a dynamic, start-up atmosphere