Business Service Manager

JR United Kingdom; Bath; On-site; GBP 50,000 - 56,000; Full time

Job summary

A leading company is seeking a Business Service Manager to manage service agreements and ensure high-quality services for Counter Terrorism Policing. This role involves monitoring services, liaising with stakeholders, and requires strong ITIL and technical skills. Join us to support national safety and enjoy excellent career development opportunities.

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience in ITIL service management processes.
• Technical knowledge of IT hardware, Cisco, and Microsoft technologies.

Responsibilities

• Manage service level agreements and operational contracts.
• Monitor and manage services, producing management intelligence reports.
• Liaise with customers to identify improvement opportunities.

Skills

ITIL service management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Tools

Cisco

Microsoft technologies

Infrastructure monitoring tools

Application monitoring tools

Job description

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Business Service Manager- Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totalling £2,928.

The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you do will support CTP, helping it to keep the country safe. Bring your skills to our team and protect the UK.

You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll be working closely with internal functions and third party suppliers and vendors to support the ongoing delivery of authority service level agreements, ensuring that they are met.

Day to day you’ll be monitoring and managing services by producing effective management intelligence reports; tracking service levels, holding regular service reviews with stakeholders and liaising with customers and users to identify further opportunities for improvements.

At this level, you’ll need experience of ITIL service management process management, specifically Service Level Management, Supplier Management, Service Reporting, Change Management and Problem Management. Thanks to this background, you’ll be used to making decisions in a busy service operations environment.

Your technical knowledge should cover IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. However, people skills are just as important: building strong relationships and communicating clearly.

Now more than ever is the time to join the Met Police. We want our team to be representative of our country and are looking to recruit people who understand and reflect the diverse communities we engage with every day.

Besides the rewarding nature of the job itself, a competitive salary and a Civil Service pension, you'll also benefit from excellent career and professional development. If you’re looking to progress, this is an outstanding opportunity.

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 27th May 2025.

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups, and women.

As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.

The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.