Business Service Manager

JR United Kingdom; Cheltenham; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager in Counter Terrorism Policing HQ. You will oversee service agreements, ensuring high-quality service delivery. This role requires strong ITIL knowledge and interpersonal skills, contributing to the safety of the UK.

Benefits

Civil Service Pension

Career Development Opportunities

Qualifications

• Experience with ITIL service management processes required.
• Strong technical knowledge in IT hardware and monitoring tools.

Responsibilities

• Manage service level agreements and operational agreements.
• Monitor and manage services through management reports.
• Conduct service reviews with stakeholders.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Interpersonal Skills

Tools

ITIL

Cisco

Microsoft Technologies

Data Centre Management

Monitoring Tools

Job description

Social network you want to login/join with:

Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, including allowances totaling £2,928.

The breakdown is: £50,531 basic salary (which increases annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) relies on high-performing individuals daily. As a Business Service Manager, you’ll manage service level agreements, operational agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP's mission to keep the country safe. Join our team and help protect the UK.

You’ll be part of the Customer Service Centre (CSC), which provides national IT services for CTP. You’ll work closely with internal teams and third-party suppliers to support service delivery and ensure service level agreements are met.

Daily responsibilities include monitoring and managing services through management reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers and users to identify improvement opportunities.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.

Your technical knowledge should include IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong interpersonal skills are essential for building relationships and communicating effectively.

We value diversity and aim to reflect the communities we serve. We encourage applications from all backgrounds, especially from disabled people, ethnic minorities, and women.

Alongside a rewarding job, you’ll receive a competitive salary, a Civil Service pension, and opportunities for career and professional development. This is an excellent chance to progress.

How to apply

Click the "apply now" button below to start your application. You will need to submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and complete the online application form. Save your documents as PDF or Word files, clearly labelled as CV and Personal Statement.

Deadline: Completed applications must be submitted by 23:55 on 27th May 2025.

The Met is committed to diversity, equity, and inclusion. We welcome applications from people of all backgrounds, including those with disabilities, from ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments in the recruitment process. Please specify any adjustments needed in your application. All information will be kept confidential.