Business Service Manager

JR United Kingdom; Bristol; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager where you will play a crucial role in managing service agreements to support Counter Terrorism Policing. Your expertise in ITIL processes and technical knowledge will help ensure high-quality services are delivered to keep the UK safe. This role offers a competitive salary, excellent career development opportunities, and the chance to make a significant impact in public safety. Apply now to be part of a diverse and inclusive team committed to serving the community.

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience with ITIL service management processes required.
• Technical knowledge in IT hardware layers and infrastructure.

Responsibilities

• Manage service level agreements and operational level agreements.
• Monitor and manage services, producing management intelligence reports.
• Liaise with customers to identify opportunities for improvement.

Skills

ITIL service management processes

Supplier Management

Service Level Management

Change Management

Problem Management

Communication

Tools

Cisco

Microsoft technologies

data centre management

application monitoring

automation tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary is broken down as follows: £50,531 basic salary, which will increase annually until reaching the top of the scale at £55,103; plus a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to provide CTP with consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll work closely with internal functions and third-party suppliers and vendors to support the ongoing delivery of service level agreements, ensuring they are met.

Day-to-day, you’ll monitor and manage services by producing effective management intelligence reports; track service levels; hold regular service reviews with stakeholders; and liaise with customers and users to identify opportunities for improvement.

At this level, you’ll need experience with ITIL service management processes, specifically Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. Thanks to this background, you’ll be accustomed to making decisions in a busy service operations environment.

Your technical knowledge should include IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Equally important are people skills: building strong relationships and communicating clearly.

Now more than ever, it’s the time to join the Met Police. We want our team to reflect the diverse communities we serve and are looking to recruit people who understand and represent these communities.

Besides the rewarding nature of the job, a competitive salary, and a Civil Service pension, you’ll benefit from excellent career and professional development opportunities. If you’re looking to progress, this is an outstanding opportunity.

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please do not submit two copies of your CV, and ensure your documents are saved in PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 27th May 2025.

The Met is committed to being an equitable and inclusive employer for disabled people, striving for a diverse and representative workforce at all levels. We encourage applications from people of all backgrounds, cultures, and experiences. We particularly welcome applications from people with disabilities, long-term conditions, ethnic minority groups, and women.

As a Disability Confident employer, the Met has committed to making disability equality part of our daily practice. We ensure that people with disabilities and long-term conditions have opportunities to fulfil their potential. If you need reasonable adjustments during the recruitment process, please include this information in your application. All matters will be treated confidentially.