Business Service Manager

JR United Kingdom; Cardiff; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager in Counter Terrorism Policing HQ. You'll manage service agreements to ensure high-quality services, supporting efforts to keep the UK safe. This role offers a competitive salary, pension, and excellent development opportunities.

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience with ITIL service management processes required.
• Technical knowledge of IT hardware layers and data centre management.

Responsibilities

• Manage service level agreements and operational agreements.
• Produce management intelligence reports and track service levels.
• Liaise with customers to identify improvement opportunities.

Skills

ITIL service management

Supplier Management

Service Reporting

Change Management

Problem Management

Interpersonal Skills

Tools

Cisco

Microsoft technologies

Infrastructure monitoring tools

Application monitoring tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary is broken down as follows: £50,531 basic salary (which will increase annually until reaching the top of the scale at £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to provide CTP with consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll work closely with internal functions and third-party suppliers and vendors to support the ongoing delivery of service level agreements, ensuring they are met.

Daily responsibilities include monitoring and managing services by producing management intelligence reports, tracking service levels, holding regular service reviews with stakeholders, and liaising with customers and users to identify opportunities for improvement.

At this level, you should have experience with ITIL service management processes, specifically Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. Your background should enable you to make decisions in a busy service operations environment.

Your technical knowledge should include IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong interpersonal skills are equally important: building relationships and communicating clearly.

Now more than ever is the time to join the Met Police. We aim for our team to reflect the diverse communities we serve and are looking for candidates who understand and represent these communities.

In addition to a rewarding role, we offer a competitive salary, a Civil Service pension, and excellent career and professional development opportunities. If you’re looking to progress, this is an outstanding opportunity.

How to apply

To start your career at the Met, click the "apply now" button below. Your application should include a comprehensive CV, a Personal Statement explaining your interest and suitability for the role, and an online application form. Please ensure your documents are saved in PDF or Word format and clearly labeled as CV and/or Personal Statement. Do not submit multiple copies of your CV.

Completed applications must be submitted by 23:55 on 27th May 2025.

The Met is committed to being an equitable and inclusive employer. We encourage applications from diverse backgrounds, cultures, and experiences, including people with disabilities, long-term conditions, ethnic minorities, and women.

As a Disability Confident employer, we are dedicated to making reasonable adjustments to ensure all applicants can participate fully in the recruitment process. Please include any specific needs or adjustments in your application. All information will be kept confidential.